Barbeques Galore Fountain Gate

I was very impressed with the knowledge from Matt and Ben, they couldn't have been more helpful The store was well set out at Bbq's Galore Fountain Gate. 10/10 Boys ‼️

Received great Customer service from the Staff at this Store. They had plenty of information and guided us to the best product for our needs. The Store has a big range of Barbecue’s to select from and the quality was excellent. Everything is really well displayed for easy viewing. I would recommend you visit this Store when you require to update your old Barby.

Walked in and was greeted by Debbie who was extremely friendly and once chatting was highly professional and knowledgeable. I was delighted to receive such amazing service. Adam was extremely friendly and helpful too. Thank you so much.

Amazing phone service by Matt organising delivery of a 9piece outdoor setting. Delivery 2 days later, drivers turned up an hour ahead of schedule so came back as we weren't there. Very satisfied customer.

Bought a Beef master BBQ by paying top dollar on the black Friday week, the BBQ was delivered in 2 days' time. To my surprise, the BBQ had a big dent on the hood. went to the store to explain. Ben said you can use it and we will arrange a time to replace this. Ben said I will receive a call on Tuesday regarding my issue from the store manager who will give further details to replace. Didn't receive call until I made the call, clearly shows lack of customer service and professionalism.Again, to my Suprise I was given 2 options that suited the shop only.1 - to bring the BBQ hood back and in return Il be given the stock on floor OR2 - Delivery will be made and I will have to pay for the it.providing damaged product to a customer and telling them too co-corporate by paying for their time and money is simply ridiculous.Extremely horrible customer service and a rip off store. Be careful of this store. I'm sure they will take ages to send me a undamaged BBQ.

More staff than customers, but not even acknowledged after wandering around the entire store for 15 minutes, showing obvious buyer indications. Was ready to pop on a $1500 Traeger smoker, a Z&B bbq for our caravan, and we were looking at an outdoor kitchen and new bbqs for our new home. Walked out without speaking to a single staff member.I’d be mortified if this was my business leaving that much money on the table.

Picked up a super black Friday bargain. They seem to have product knowledge and accurate advice. Very happy. Will be back for supplies.

We were very fortunate to be served by Debbie. Her customer service was exceptional and her product knowledge was even better. Thank you Debbie!

Recently purchased an outdoor setting from this place waited 6 weeks for it to arrive in store went down picked it up went to unpack it at home to find ever chair was bent and the table was scratched called the store and got a warranty claim put through we asked when the new products came in if they could be inspected before notifying us of them arriving they were delivered and before even unwrapping the chairs I saw that they were buckled so we sent them back with the delivery drivers I then unpacked the table to find 2 legs were bent and poorly built called the store back and all they could say was we will get you another table and chairs with no compensation finally 3 months after ordering the set we finally have a decent set do not recommend buying anything off this company they are horrible to deal with and do not look after there customers what so ever

Faulty bbq purchased (waited 3 weeks to receive it) showed staff member video of issue, so tried to do as staff member advised but it did not fix the problem, so reported back to say it is still having the same issues.Meanwhile, 5 weeks later, after calling OFFSHORE call centre and being hung up on twice, finally an email to say to do the SAME thing as advised in store and if a technician comes out, we have to pay for repair.This bbq did NOT work properly from the first light up! Also, we waited 3 weeks to receive it and then were away over Christmas, so did NOT set up until mid/late January ~ So telling us the purchase date was November means nothing. It was not set up and used then, so NOT maintenance issue.Useless and would NEVER buy from again.