Chemist Warehouse Hillsdale

Going back to small family pharmacy. Misplaced my prescription for new bloop predisposition tablets. GP on holidays this week. Went to chemist warehouse who confirmed that I bought my last supply there. They also confirmed that I had 3 repeats left. I produced ID but was told they couldn't help me. This left me at risk of stroke or heat v attack. Abysmal customer care as I always shop there.

If I could give this zero stars I would as today I asked if I should wait on line to purchase perfume or if someone would come over to the area. Directed to wait on line. Finally it’s my turn and I’m told to step aside as someone has to come open the cupboard to take them out. Then I get the items and as paying the Tea Tree spray comes up higher than on shelf. I raise that and I was asked to “show me where it says that” so walked back to the back of the store ( far end of aisle 1) with person in tow to evidence the shelf and pricing and despite 3 signs with the price I was told “it’s wrong” and did I still want it? Or perhaps the eucalyptus as that’s less? Was charged the higher price and not even thanked at the till as clearly I annoyed her but I said thank you. Disappointing given I shop here or in another branch weekly as well as for the pharmacy. Will re-think that.

Bad service and unfriendly/unhelpful staff. I had to wait for a long time for my prescription because the staff members were chatting and forgot about my prescription.During my recent visits, I got served by the same unfriendly staff member twice. Both times, they didn't even say thank you" (not even a smile). The first time

Really spacious aisles, good for social distancing! Aircon is really strong though.

I gave this Chemist Warehouse one star because zero stars wasn't a option.People rely on chemists when they are in need. Yet Marisa who apparently is the manager and somehow runs this Chemist wasn't able to fill in an e-prescription (because her system was down) even though she had all my details which I was happy to email to her/chemist warehouse including drives licence and anything else she may of required/needed. She then also told me wrong information, stating that it wasn't just her chemist that wasn't able to provide e-prescriptions (that all the chemist warehouse stores were down and won't fill any e-prescriptions today including mine) and to try my luck the following day. Well I did manage to get my e-prescription filled at another Chemist Warehouse, who were happy to take down my details.Regardless if the system is down or not, medicines are essential and your stuff should be trained on how to provide the service regardless of the systems operational status. Maybe also get this incompetent manager and stuff some training so they too can provide a descent service like the store in Maroubra who can think outside the box and manually perform this task.After reading other reviews on google about this store (in particular in charge of the prescriptions) seems to be a reoccurring issue.

Heartless. Lock watchers. Arrived one minute after closing to collect a pre-ordered prescription for my partner’s migraine medication. In spite of having the prescription ready for collection and the entire staff still in the store they chose not to assist me and let someone suffer in agony all night. To exacerbate the situation they also held the prescription preventing me from collecting the meds from somewhere else where humane and caring people work. Shame on you!

i’ve had so many issues with chemist warehouse botany, so i don’t mind walking 40 minutes to hillsdale to get my prescription. the staff are lovely, the selection is massive, and there is an app that you can track and order your medications through so you don’t have to wait once you get to the store.

Service is extremely slow. Have to wait for 20 minutes just for a couple of prescriptions where there were only 2 other customers waiting. Staff at the dispensary talked too much over the phone answering questions while others were not around. Poor management!

As a regular customer I was very upset by the pharmacist today who was lacking understanding and empathy when I needed my meds a couple of days early because of travelling overseas.Also I have been waiting for a particular med for 2 months and have in desperation gone to another chemist who were 100 times more helpful.This pharmacy really needs to lose their take it or leave it attitude before it’s customers leave them.