Fantastic Furniture

I ordered a cabinet 6 weeks ago and at the time was told this was not in stock and would only take 3-4 weeks to arrive, I rung for a follow up today only to find out that it would take another 4-6 weeks, seriously its flat pack for a start and only coming from over east not overseas. The staff member said its to do with transport, apparently they have the same excuse with others I believe. The ETA and the staff service is absolutely disgusting and I would highly recommend for everyone to shop elsewhere. They do not care about the customer and will tell you any story just to get you off the phone. I regret ordering from them and will never ever go back.

Had a wonderful customer service experience with Jules & Trish. Both went out of their way by contacting a different FF store to make sure I was able to secure the last available king size ensemble in WA.The whole process went smoothly and with smiles all round, I can not fault the the assistance these 2 lovely ladies gave.

Went in to browse store and was met by store manager Jules she was so so helpful I ended up buying a few things,will go back for my dream lounge soon.she was so helpful it was actually fun.Thankyou

I ordered. They promised me the delivery will be after 4 days. When I ordered the staff make sure everything is available in their store, I changed many of my choices according to their availability After week I called them where is my order?The staff was not polite . she did not even say sorry for their poor management and customer service. She told me some of my stuff is not available and I have to wait week or more then they will arrange the delivery ? After reading some reviews I believed that they have poor customer service especially after sale.That was not the case when I made order of $3000 and changed many things I like to something I'm not much like because I was looking to get things ASAP.I received no call to let me know the changes they made. They did not apologise. They have poor customer service. The staff was not care her poor advice to wait.Finally I cancelled my order. They didn't deserve trust. due this issue I had to paid rent and live in hotel in the same time as I'm waiting my furniture.Please don't rely asking me to send you email. You knew everything about my order and my details. Do you want to apologize contact me and pay me the cost I paid due to your mistake if you believe you care about your customers. Otherwise do not west my time as you west my money.

Great service by Trish. She was very helpful and knew what she was talking about. The store was very clean and well set out. Highly recommended.

Did not show up even close to the time window that they were contracted to do.Remove Fantastic from your business name to more accurately reflect how you treat customers.

Very poor customer service & staff don't have knowlege what they doing, very rude staff!I highly recommend not to buy from them any one :(

Had a lovely experience at the Cannington store today! After being treated very rudely at a different furniture store, we came to Fantastic to buy a bed frame and experienced great service. Our salesperson (Patricia maybe? Can’t quite remember!) was very friendly and helpful, as were the staff out the back in the warehouse. The whole process was quick and easy and made our day much much better!

Went into the store this afternoon to look at the dining tables and chairs. Walked around the store with my partner for about 20 mins, we looked at the floor stock and tried out different chairs to see what we would like. Not once did staff approach us, talk to us or even make eye contact, even though we were the only customers in the store. Staff seemed more interested with finishing a personal gossip session in the central office area. No one seemed very interested in selling anything or even pretending to offer any level of customer service so we left. We will go somewhere else that wants our business.