Australia Post - Sunshine West LPO

6 of my packages are stuck on a carousel of mismanagement at sunshine. So many people are going to go without on Christmas. I really don't know why nothing is being done to change the running of this facility & the fact that it is owned by the people & we cannot do anything about it but just have to wear the fact our mail is being put in the loo to bake awhile so the staff can have another cuppa because management told them to do so.

If I could give 0 stars, I would! It seems to be a common trend now, but the Sunshine West Facility Centre is terrible! Honestly if your parcel has headed there, consider it LOST. I waited for over 3 weeks for my parcel, and of those 3 weeks, it was sitting in the facility center for over 2 and ½ weeks. When I contacted them they considered it lost"

Australia Post in the Sunshine Plaza is always a pleasure to do business in.. The staff are friendly and helpful..They have a lot of different products, and services to offer..

It has been over a month since I placed my order, and my parcel worth hundreds of dollars has gone missing without any explanation or effort from the company to rectify the situation. The complete lack of communication throughout this ordeal is unacceptable, and it has left me feeling utterly frustrated and dissatisfied as a customer.I tried reaching out to the company's customer service multiple times, both through phone calls and emails, but to no avail. Their customer support was nonexistent, with no response or acknowledgment whatsoever. Reading other reviews it's evident that this has been the case for many other people.

I recently visited your Sunshine West location to scan some papers and was charged $20 for the service. However, my husband visited the same location and was only charged $7for the exact same service12 pages I am extremely disappointed and frustrated by this discrepancy in pricing.

Why continually 2-3 days “in transit” Sunshine west to Melbourne airport? (1hr drive) & that’s express delivery! of pharmacy medication, cannot fault delivery from there on, is this a postal service or holding area?

Would give 0 stars if possible. Claiming to have Lost" a 30kg box worth thousands of dollars. Went directly from our local post office to this depot and was never seen again. AustraliaPost needs to close this premises down and conduct an investigation into why there are so many reviews saying the same thing."

Australian Post office delivery people are the most careless and lazy. I ordered my online purchases to be delivered to my office as there is a reception and people all-day, additionally, I put the name of the company in the address to make sure is easier to find but seems like that is not enough because you delivered all my packages to a different address no even in the same street.One package was left in a corner in the middle of nowhere (not the address I put), other packages were trown through a fence because the place was closed (again not the address I put) and another package was left again in a wrong address with people working there and they didn't even ask if that was the right place.As far as I know, you are not doing us a favour or doing your delivery at a cheap rate to receive such a bad service.Do I need to check all the neighbourhoods every time I am expecting a package?Who is going to pay for the damages?What is your compensation?On top of that, I tried to call your customer service line and it was a machine. Trust me the less thing an upset client wants is to talk with a machine.See the photos below of the place where you left my packages and how different the place where they should have been delivered.

The staff are usually very helpful and always seal up my packages with tape if they need it. If I'm still addressing a package at closing time they'll let me finish even if it's taking a long time. They are often proactive and tell me how to do stuff if they suspect there's a better way to do it. I really appreciate that as you don't know what you don't know. If you have a question they'll try hard to answer it.I've seen some bad behaviour from customers but the staff are always polite and friendly.There seem to be a lot of bad reviews... but all of them seem to relate to Australia Post, not the LPO i.e. They're misdirected.I know it's frustrating if your package is missing or you have to go home for more documents but it's almost never the LPO's fault. Taking it out on them doesn't help.The LPO doesn't mess up very often... but when they do they apologise and fix it.I like the Sunshine Local Post Office they do a good job.:-)