Fantastic Furniture

My recent issue with FF was ordering something that was available online only but be clear, I have never had issue with Warwick Farm store itself. The Louisa Make-Up Mirror was misleading in its product description. The assembled measurement that is stated as L36cm x D8cm x H47cm is not correct. When the mirror was delivered, I immediately noticed it was very small. The ACTUAL assembled product is L31cm x D6cm x H36cm, which is very significant. I even verified this with the third party supplier who said it would let FF know to change their product description. Furthermore, no one called me to arrange when they would collect the item back for refund. I get a phone call from the driver out of the blue several days later on a weekend and who can't get hold of me but after 7 missed calls in the space of an hour, decides to turn up at my home and question my son. I get home as they are leaving and see that they have the mirror, much to my disgust. I demanded to know why my son gave them the mirror without consulting me first. He said he felt compelled to because they kept knocking on the door and then questioned him over it. Disgusted by how this was handled. No apologies, no follow up, no compensation for the misleading advertising and wasting my time. Refunded my money several days later and that was that. Needless to say, 3 weeks after my complaint and bringing it to their attention, they still haven't updated their online product description. Perhaps the ACCC might have something to say about this blatant disregard for false and misleading claims.

Horrible customer service!!!! I was directed to the fantastic furniture store from the one in Casula. First of all, we walked in, the three staff members were chatting to one another behind the counter, not acknowledging us one bit or asking if we needed help. The bald guy behind the counter was not helpful whatsoever. I wanted to double check the height of the tv stand, he told me to go to the back as there was one on display. I told him i had already been to the back and the one on display looked a lot smaller. He then proceeded to ask the female worker to double check the height online and she told me 120mm, i was confused and asked them to double check. He was persistent it's the same one and made me feel like a burden for asking for help. He looked as though he was done with the conversation. I politely asked if he could double check the display one to make sure the measurements were correct and it was the right tv stand. As we got there, he realised it had been taken off display. I asked if he could compare the height to any other TV stand and he said no. We asked if we could see the box and read the measurements ourselves, he then told us to drive to the back as he could no longer help us. WORST SERVICE EVER, NOT RETURNING.

Not bad but i liked Casula one better

Gave us a wrong furniture part . We have to go all the way to the store which is very far from our place to pick up the missing part because they didn’t even asked if they can deliver the part to us.

Didn't like the staff or team cz they refused to take in @ 4:55pm all the way to here from another fantastic furniture branch

If I could give less then one star I would don't stress yourself out buying from not so fantastic furniture the service you get when the products are damaged during delivery is the worse I have ever seen or dealt with the customer service is absolutely shocking never again will I buy anything from them again

Bought few items and was a pleasant experience! I was served by Manager Sancha and he was really polite and guided me thoroughly till checkout but also want to thank the girl Powlay with great product knowledge and assistance! :)

Easy online transaction and fast click and collect staff assisted putting in car great customer service from the back dock will def come back

I recently purchased bed from ff Warwick farm and they delivered it with a defect one. After reaching out to them (once visiting the shop, multiple times call to customer care, and email communications), still they haven't picked up the damaged product and refund has not been initiated yet. Absolutely disappointed with their service.

Customer service is 0 no understanding, they made me de assemble my bed and just because their driver couldn't find my unit they left i have no bed to sleep on, i have bed parts all over my apartment. This is the 2 time its happening.