Black Bear Fulfillment

Black Bear Fulfillment and the team are a breath of fresh air!!! Our company grew rapidly very quickly and we struggled to find a fulfillment company that understood our company, specific needs and weren't stuck operating in the 90's! Since our very first dealing with Mack and his team, the fulfillment of our orders has been an absolute breeze and 5 star. We now have time to concentrate on growing our business further and are so happy that Black Bear Fulfillment is an integral part of our business.

The team at Black Bear Fulfillment have been exceptional to work with every step along the way from initial discussions, planning and implementation. We have managed fulfillment in house for 7 years but needed to outsource it to continue scaling, which we were very hesitant about doing because we are extremely particular. However, nothing was too much trouble and if anything we are now kicking ourselves we waited so long to start with a 3PL. After spending 12 months having discussions with several 3PL's, from the largest to more boutique, we couldn't not go with Black Bear. We are confident that we are being looked after by a team who understand the importance of quality service, accuracy and meeting customer expectations. Highly recommend.

We have been working with Black Bear for a month now and could not be happier with how things are going! Mack and the team at Black Bear have been an absolute dream to work with. They are reliable, efficient and attentive and I couldn't recommend them highly enough.

UPDATE - 2 years later and we are just as happy with the service from Mack and the team at Blackbear!Fantastic service. Mack and his team are quick and efficient at shipping our products. The systems they use are easy to understand and leave zero room for errors. Very happy with Black Bear Fullfilment services.

Owner/Operator Mack is an absolute delight to work with. Responsive, helpful, and a great partner to our business. I wouldn't hesitate to recommend him and the whole Black Bear team.

I have been working with Black Bear Fulfilment for three years now and I can honestly say it is one of the best 3PL companies I have worked with in Australia. No task is too big or too small, their people and internal processes work together seamlessly and they deliver on their promises. I love that I can communicate with the warehouse and admin personnel as readily as I can speak to the owners. They have a very personal approach with their clients and understand that all businesses are unique in their requirements. There's no one size fits all here!! How they maintain their high standard of service during peak retail times has always impressed me. Their busiest times are our busiest times, but our customers would never know!! Cost effective, reliable, pro-active, the right end of up-to-date technology and all round great bunch of people to work with. Highly, highly recommend.

Black Bear have become a part of my business' team. I was nervous when it first came to outsourcing my packing and sending of my products, but it's been a very smooth process, and the team have been wonderful the whole way along.I have been with Black Bear for almost a year and can't recommend them enough.

It has been one year now, 8 months since my first review, and we still could not be happier. This is the best 3PL we have ever dealt with in over 12 years of business.

Amazing customer service. The team at Black Bear Fulfillment go above and beyond to ensure that your customer orders are dispatched asap daily. The attention to detail, the care taken and the ease of communication is amazing. Highly recommend!