Rhett Johnston Plumbing Pty Ltd

Our review is consistent with other one-star reviews. Rhett Johnston Plumbing attended our place to replace two washers. We were quoted $150 + gst.When we received the invoice, there was a price increase and a note: Additional charges made due to time spent isolating water supply."The contractor was assisted with finding the water supply and there was no mention of any increase/hidden fee/alteration to the quote we had been given.We asked for clarification:"I find the invoice a little confusing and would appreciate some help in understanding things.I am trying to work out which line item(s) contribute to the approx $107 increase to the original quote.1) What quantity of 'Tradesman Labour' was assumed in the original quote? (e.g. 0

They helped me out of a jam! Very prompt and friendly staff. Would use them again in the future!

Was told over the phone it would be roughly $150 for the first half hour of work and $30 thereafter for every 15 minutes. I just needed them to close off a gas pipe that was already extracted from the wall and easily accessible. Literally all he had to do was cinch the tube and that’s it. Plumber shows up and says ‘should be easy just need some tools i left behind’ he’s gone for 1 hour and 30 minutes. Comes back - legit 5-10 minutes was spent at my house on the job but he charged me for the 1 hour and 30 minutes it took him to ‘travel’ and find the ‘right equipment’. I live 2 minutes from a Bunnings - I’d love to know where he went and why it took him an hour and a half. Daylight robbery. They do come quickly to the job but so would I for the amount they charged me ($328).

HIGHLY recommend this business. So nice to find honest and fair pricing these days. I made an after hours call re leaking toilet at one of my rental properties. Rhett was happy to come now but advised if mains could be turned off I would save a lot of money due to being after hours. Plumber was punctual at 7am next morning, friendly, very professional and tidy. End repair cost was one quarter of quote from a franchise company that tenant had organized the previous day to inspect and provide quote to repair. Will be keeping Rhett Johnston Plumbing phone number handy.

We had dealings with this plumber before. A roof tile repairer/painter (who did a terrible job) blocked up our stormwater pipes with the broken tile pieces from replaced tiles on the roof. First storm, water was coming out everywhere from the downpipes. Roofing guy came back and ended up calling this plumber, all the while saying it wasn't his fault. Rhett was rude and condescending and said ' we ought be be grateful the roofer even came back to 'fix' this'. We sent them both away and got another plumber to come who unblocked the multiple pieces of broken tile in the pipes

Rhett the owner was incredibly condescending and dismissive to me over the phone. Aggressively telling a distressed single lady with a flooded kitchen to put your husband on the phone or someone who has half a clue!" is unacceptable. If that's how he speaks to customers before they've booked his services

Rhett Johnston Plumbing are exceptional plumbers. Outstanding service with good pricing.

DO Not use this plumber.Couldn’t fix a simple hot water service.Brought the wrong part for the service then installed it incorrectly and left it to another plumber to fix because didn’t know then left us without hot water until another plumber came. He also threatened argued a 67 year old lady to pay the bill. If I ever encounter u reet after how u treated my mother I will make sure it will be ur last job

The guys did a great job putting in my new tap mixer in the kitchen. They did the job quickly, tidied up all the mess and the tap works brilliantly. No fuss, great service. I would definitely use again. Thanks guys.

Job done was good but took 2 weeks to finish a simple job. Not recommended because owner was rude and arrogant while discussing the unfair service charges on the invoice and the Labour charges were way too expensive for the simplicity of the job. Had to chase up several times to get the job completed.Don’t understand Why would a plumber charge Service fee when the customer is already paying for parts used and labour.