Rowville Pharmacy Amcal+ Wellington Village

Absolute disappointment...lack of professionalism...no understanding of the situation and the pandemic...being isolated at home due to COVID; I had a Telehealth and a script which was sent to an Email they provided but they never received...a very rude staff disregarded my wife and refused to fill the script on the ground they had not received it...,this is despite showing the printed script...the Irony is I am an Emergency Physician and a frontline worker....I received a very obstructive behaviour from the Pharmacist too...I think when it comes to situational alertness and professionalism and flexibility the Wellington Village pharmacy have laid themselves down...there is a lot of room to improvement....PS: There wasn't an option for No star so I had to choose 1..

Pharmacists are great but the front of house customer service standard has significantly dropped. Last few visits I’ve had to engage staff and they all had an attitude and seemed to not care about your enquire at all. At one point when then staff didn’t know what I was asking for and directed me to the wrong product which would’ve been harmful, I asked her to check with pharmacist. Thank goodness I trusted my gut and pushed to ask. Staff here used to be amazing so I’m not sure what’s happened but the drop in standards is noticeable and significant. Will be going elsewhere now even though this is my local.

Very slow customer service & prices are much higher than chemist warehouse on prescription medication. Normally pay $36 at Chemist warehouse & was $59 for my diabetes medication. Won’t be back

Rude customer service staff. I was just hung up on by a staff member (I think Priya was her name). Sorry my potential customage was an inconvenience; you don’t have to worry about it bothering you again.

I want to give 0-star. This pharmacy is selling much higher price for the exact same products (prescription medical not cosmetic), cost $21.01 the exact same product at TerryWhite (i.e its former shop) Pharmacy cost $10.55. The staff told I didn't ask for PRIVATE price that's why the default price i.e. medicare price is higher I paid. I said Chemist Warehouse or others never ever ask me which price you want, and none wants to pay more for the same product of course. Finally, they gave a refund for the difference, and said Chemist Warehouse can sell the better price because they are able to cost down. This is 2nd time same happen to me, I will never walk in to this shop anymore.

Friendly, competent staff and quick service. Longest I've had to wait for a prescription is 15 minutes and they always explain any issue clearly. 10/10 would recommend

Friendly knowledgeable staff always give great service. Chemists and girls are great! Won’t go anywhere else.