Sheraton Grand Mirage Resort, Gold Coast

This is my second stay, the first time while at a work event nearby and this time for a few days with family. The hotel is starting to show signs of its age and needs some love. The rooms are a good size and most of the staff are delightful. The room service meals were poor and I’d recommend dining elsewhere as the on site restaurants aren’t great either, plenty of good places not too far away though. The pool and swim up bar are the main features and we enjoyed them.

Great hotel with very comfortable room. Large pool with swim up ool bar was a highlight. You can walk from the resort to a surf patrolled beach in 60 seconds which was great to not have extra travel while on holiday. Very friendly staff and a fantastic seafood buffet.

All staff are outstanding, very helpful, friendly and professional. Loved the resort ambience and direct access to beach. Breakfast has wide choice and great coffee. However the fresh-cook section needs major rethink as it is very slow. Some things not working eg ice maker or not contemporary eg non touch design for public bathrooms is needed.

We stayed here recently for 4 nights. We booked a two bedroom villa which was fantastic. All the staff are amazing and friendly and we had such a great time. There was a small issue with our room and the staff went above and beyond to make sure our stay was hassle free. Big thanks to Johnny, Abraham and Marie for really looking after us. Jack at the pool bar was such a hard worker and so friendly. Great service is hard to find recently and Sheraton Mirage have really nailed this aspect. The professional, efficient and friendly service put all guests in a fabulous mood and it was a great vibe. We can’t wait to come back again.

The Sheraton Grand Mirage has a great setting with direct beach access.Large, comfortable rooms although the whole resort is quite dated.Pleasantly laid out, surrounded by water. A good amount of poolside seating although it’s disappointing that a hotel of this size does not have an adult only pool available.

This resort has always been a great place to stay. Excellent service, a great buffet breakfast and on weekends a wonderful seafood buffet. We have always found to be friendly and very courteous and the ground floor rooms are a favourite as they open up on to a ground floor patio where you can sit and have afternoon drinks as the sun goes down.It is a very short walk to the Main Beach Surf Life Saving Club where they do great well priced meals and a fantastic view out to the sea.The rooms have both sparkling and normal tap water available at certain points around the hotel as well as ice machines. Great resort style pool with a swim-up bar.

Awesome vibes, breakfast was incredible, super friendly staff..Our room was lacking somewhat and when our air con wouldn’t work it was going to take hours to even get someone there since he was “really busy”. I do think the rooms we stayed in were next on the list for renovation.. lots of works on upgrading the place in March 2023.. care was made to ensure it didn’t disrupt guests, however.

Incredible venue.Gorgeous arrival with the doorman, warmly welcomed and stunning art in the foyers.The function we attended was a black tie fundraiser for Blue Tree by TSS.All the catering was delish; and the stage and it’s room was excellent.Thank you for an incredible evening.

Would just like to say we had a beautiful stay at the Sheraton, the buffet breakfast and dinner was fresh with a great selection of food. Fantastic location and very relaxing atmosphere. One thing I must comment on is the outstanding customer service, we had a few issues during our stay which were rectified immediately by Marie Barault, she was extremely understanding and went out of her way to make sure we had an enjoyable stay, Andrea at the front desk and the staff at Terraces restaurant were extremely helpful and always smiling, they went out of there way to greet us daily and ask how we were enjoying our stay, it’s actions like this which would make us return in a heart beat. Thank you for making our stay enjoyable

No wonder this place has a five star rating. I could find no fault with any of the staff. They were also super friendly and couldn’t do enough to help you. The rooms were spotless, the grounds and the pool were pristine, and the food at the restaurants was Sublime. I have to say seafood buffet was the best! The bed was amazing & the sheets was soft and cosy. And as for the location - just WOW. The moment you walk into reception, your breath is taken away by the view it overlooks the pool and then onto that beautiful beach. Thank you to all involved I loved my stay.