Petbarn Burleigh Waters

Excellent grooming parlour. Staff friendly and the dog is always well groomed

The staff are exceptionally friendly and welcoming . I would highly recommend all the stores I have frequented here on the Goldcoast

Exceptional customer service especially from Mikayla who helped me pick the right food for my little pal. Keep up the great work!

I’ve been to other pet barns and the staff are always welcoming, friendly.. but this one I can’t say the same. Took my dog for grooming and I got there 14 min late.. it happened before at another pet barn and they took my dog anyway. On this one she said they would only take her if it was max 5min late. Which is sad because I have really busy days and had to stop everything to take my dog there, then hear this.. I just don’t understand how this 9min changed anything for them. Now I have to wait weeks for another appointment. I won’t be coming back here ever again

Petbarn Treetops. This is my review of the current staff 21 feb 23 in store. They do not know what they sell. I asked a staff me.ber for petlax as recommended by my vet. She had no idea, the stare manager was asked. He had lots to say, and did not listen.I advise 3 times its for my cat, because I had my dog with me, they both continued to it won't work on dogs. Its not for my dog, I want it for my cat. Spend 20 min running in circles to get this product, it was terrible.The grooming team are 5 star amazing.

Lady who groomed by dog was agressive, I asked her to fix a few minor changes and she didnt. I had to ask the store manager to go in and ask her! The quality of the groom was terrible! Not worth the money!

Sad to say this is the worst groom I’ve ever had for my little boy. I shop here for his food so thought I’d change over for his grooming but won’t be bringing him back. The most uneven clip ever, chunks missing, his ears look like a child has hacked at them and definitely not a teddy bear face style. Not happy at all.

My dog was groomed exactly to my specifications and he looked beautiful. They kept him a little longer because I couldn't pick him up right away and my neighbour was very impressed they didn't charge me extra for that.

Awful experience with the dog grooming and even worse experience with the customer service, particularly from a girl named Summer. She seemed inexperienced and very unprofessional. Picked up my dog from groomers with an unfinished job and I was unsatisfied with the service not being complete. Summer was very unprofessional by laughing and eye-rolling when discussing this issue. The lady Danika, who actually did my dogs groom seemed really nice and professional. I just was not 100% satisfied and happy with the grooming service being incomplete. Have never had these issues before and they also said they couldn’t finish clipping my dogs nails as she may have ‘a heart attack’ had they kept going. Took her to the vet straight away and even the vet said it took them less than 2 mins and she was very well-behaved. The look on the vets face when explaining this too was priceless. Some staff may need to brush up on their skills. Would never recommend this Pet barn grooming to anyone.