Australia Post - Merrylands Post Shop

Worse experience ever had with Australia post.staff was unfriendly ,racist(i think she was indian and I’m not try to racist because myself I’m Indian ), unprofessional, rude . i request Australia post to please look into it and please teach staff to treat everyone equally.

My service was great but im writing aboout an inncident that had occured at the post office. This staff who was wearing a hijab (looked Bangladeshi) was serving a Chinese old man who didnt understand english so well. He was trying to pay a bill. The staff told him to insert the card in the machine but he was not understanding, instead of just helping him out, she starts to raise her tone and make snarky comments. My sister and i rushed to help the man out. All the other staff knew that there colleague was being rude but no one said anything. When this staff heard my sister and i saying that your being rude and disrespectful and that we should report you. She quickly changed her act and started to help the man while i was recieving my package from this other worker there. Overall, i couldn't find an email to write this complaint too but i am genuinely furiated by the way this old innocent man was treated today. People like these shouldn't be serving customers, it is a disgrace and really shows there morals and values. Im sure she doesnt raise her tone with her related elderlys. She shouldn't be doing that to anyone, especially with the profession she has chosen. It would have been different , if this innocent old man had insulted or abused her but all that never happened. He was still smiling through it all , not knowing the comments she was making. I felt so upset for him. Absolutely disgusted by this staff members behaviour towards the elderly.

Rita at Aus post merrylands is extremely rude. Anyone who owns a business understands the customers experience anywhere is the most important thing, yet I was met with rudeness, bluntness and attitude. Not someone I would keep around for long, and not someone I would want to interact with as a customer ever again. 1 star for Rita!

I went around 10:30am and I was in queue around 4-5 people after, but staff was super fast and they did the great job.

Too busy all the time!Always long long queue with max 3 counters operating at a time.However, staff is very cooperative and helpful.Its depends on your luck also :) because if someone comes with lots of boxes for courier then assume one counter less :)

Great services and extremely helpful staff. I've been attending this Post Office for over 6yrs now and found the staff to be helpful, professional and very generous with their personal care. Can be very busy so show a little patience. Excellent work ladies!!. Regards Brett

Saturday 11th FebruaryI lined up in the morning at 930. There were around 20 people in front of me. I get to the counter and the tall Asian/philipiano lady said I can't pickup parcel as addressed to partners parcel locker which are not working at the moment (so inconvenient) even though I have same address I'm not allowed too. Then I said ok will if I get authority and come back, do I have to wait in queue? No

From my home address at Merrylands West, it’s searchable to be the nearest Australian Post. I verified my passport with their postal stamp and a signature of a post’s manager is needed for a document to be verified. It’s quick and easy as well.