R.M.Williams Macquarie

Very knowledgeable of all products

Called the store to ask a few questions about the shoes online. Lauren answered and she was amazing, she answered all my questions and was very helpful with her feedback! Really great customer service :)

Paid full price for a pair of Comfort Craftsman and was sold a defective product. The leather was visibly cut in two places. I was very upset and brought back for an exchange and rather than receiving an apology I was provided with a lousy explanation. Now, instead of being able to use the boots straightaway I have to wait for 2 weeks for the new pair to arrive. If you are charging $595 for a pair of boots, treat your customers with respect and not trying to trick them with poor workmanship products.

Friendly service and good quality products. Just pay for the privilege. Great belts!!

Great boots, and great service from Fatima - she took the time to explain the different styles of boots, fit, comfort and styling. Although they didn't have the size needed, and we bought online, the whole in-store experience was great.

Great experience when I came in store, spent 20-30 minutes trying on different boots to find the right fit. Thanks to Linda's help we got there and couldn't be happier with my purchase.

Went to two stores today, George Street and Macquarie and at both stores we received exemplary service even though we are not quite ready to purchase today were treated like we were the most important customers in the store. First rate service that reflects the quality of the products they sell.

Andrew Forrest brought R.M.Williams back be Australian owned, but I guess he neglected to consider and comprehend what customer service is all about. I visited their Macquarie Centre store on Friday 28 Oct 2022. I wanted to purchase some shirts. However upon walking in, I really wasn't greeted and began looking at shirts. There was ONE person working and she was busy with someone getting a repair done. Seeing as I couldn't find my size, I then stood there a few metres behind the other person, waiting for help. When she was finished she just sort of looked at me like what do you need"? She then said "are you ok?" Meaning what exactly? I wasn't dressed in business attire but athleisure

Went into R.M Williams under the recommendation from another store and couldn't be happier. I was advised to speak with Nigel for advice on what type of footwear I should be using and it is clear. Nigel loves his shoes! Nigel took the time to explain to me all the differences in colour or soles or types of shoes on offer as well as explaining how they can be used general pros and cons except he talked about it with such passion that it was clear he loved his job. It was fantastic service and it was a joy to be served by him. There was another attendant behind the counter who was also lovely. Made some jokes had a laugh and a overall good time. 10/10 would by some shoes here again

Went to the store to change a pair of shoes that I had bought online. The staff provided great advise on getting the right size and checking that it is what I needed. They were also friendly and really patient. Am really pleased with my shopping experience and will be going back soon.