Southern Cross Medical Centre

Southern Cross Medical Centre has professional, compassionate and caring Doctors, nurses and receptionist.It was 7 yrs ago when I discovered this gem; houseful of wonderful doctors, & staff, their services are exemplary.In particular Dr Su, who has been my go to Gp. She treats patients with utmost care, diligent in follow up progress and direct delivery of feedback good or bad.Dr Su and other doctors who I had consultations previously in the clinic were always respectful, treated you as a person rather than a number. All of them truly embodies human care".I highly recommend Southern Cross Medical Centre

I have been with this medical centre for 15 years. They are very helpful at all times. Fantastic reception staff great doctors nurses . I am greatfull that I can use the one centre for great, for vaccinations, to see podiatrist, psychologist, a gastro specialist. Apsolutely fantastic. A centre where my kids, my parents and my own needs have always been met. Feel very grateful for the centre

My partner and I have been visiting this clinic for many years and I am very happy with doctor and nurses care. As a patient who experience two transpants in the past I use to be very sick and visiting cliniq some period on daily basis.In this occasion I want to mention my experience from week ago in Southern Cross.That day I feel unwell and didn't have chance to get appoitmnet, So I dicade to walk in and wait. I was very scared because I used to see just my doctor as he was only I really trust.Not long after my arriving I get chance to meet DR. A.Sharma and there was suprise for me . He spend certain amount of time asking me question, lisening. He check everything in a details, made call to my specialist in Alfred hospital to consult. I feel I am in safe hands. He know what he is doing.I want to thank to Dr Sharma and SCMC for look after me.

Booked with a Dr Mariam at 5:10pm on the 16th of September, waited for 45 mins to be called into my appointment. I understand she had clients in before me but they hand already been billed out by front desk at 5:30pm. We would usually wait 5-10 mins for the doctor to regroup and call out for their next appointment so I waited. 15 minutes passed and a young boy and older man walked in, right past reception and had gone straight to Dr Mariam’s room. I had already asked the receptionist if Dr Mariam was aware I have arrived for my appointment. She confirmed yet, this Dr Mariam seemed to enjoy her guests company, rather than to see her patient. I decided to just leave and go elsewhere to be treated. So unprofessional and very disappointing. Useless service and the front desk girls aren’t too pleasant either.

Staff are amazing, they have sense of urgency when we need them and takes good care of patients.Doctors are informative, polite and compassionate.

My family and I have been attending SCMC for 20 years, since our kids where little. We have always seen Dr Paul Sandhu and if he is unavailable, Dr Celeste Nguyen. We have always been very happy with Dr Sandhu, he always listen to your concerns and is quick to act if there are any issues. My children now bring their children to see Dr Sandhu. Heres hoping he never retires..

Absolutely disgusting service! We have have been visiting this clinic for years and there’s always a staff member providing incorrect information.I took my wife to the clinic because she had the flu and paramedics advised us to do so. Knowing full well that they ask us to stay in our car until we are called, I went to the counter to check us in with the doctor.I was advised to bring my wife in as she can be isolated and kept in a waiting room. When I did so, another staff member refused her entry and asked us to stay outside on a cold day or in the car.When I said that we were doing the right thing and only came in because we were instructed by her colleague, we were simply told “it’s clinic policy and we can’t have you in the waiting room”. Not a single piece of acknowledgment of error or apology from either staff member.Please educate your staff so they provide consistent information to patients.

Always friendly receptionists, hardly ever wait long to see my Dr. After having afew covid outbreaks they have handled them all very professionally and stopped it spreading right away.

Mikayla was so pleasant and friendly...wish all the receptionists were like her. There was one more that was very kind and patient and friendly as well..can't remember her name. I'll have to get it the next time.

Fantastic customer service from front desk and very warm and knowledgeable doctors. Always reassured and given great treatment