Fitness Playground Gateway

Good facilities but when I tried to cancel my subscription the local sales manager didn't respond. So I e-mailed an address i found online and even though I was told my cancellation was confirmed this local gym still continued to charge me without any kind of refund when I noticed.Keep an eye on your bank account if you sign up.

Love the classes available especially aerial yoga, Barre and yoga mastery. Booking classes is easy with their app. The instructors are lovely as are the office team. Super flexible with suspending membership if needed as well which is something not a lot of gyms are great with. Highly recommend giving it a go.Edit: I actually ended up having issues with the membership not being placed on hold correctly by a previous staff member. I also had major issue with the cancellation process as wasn't advised by the same previous staff member that I had to go in-person to cancel membership when cancelling my month-month membership over the phone. This resulted in being charged for three months of which only one month was refunded by the owner as a sign of good faith". The membership terms on the website relate to NSW rather than NT consumer rights

Worst gym, without signing my money is getting deducted, it has been happening more frequently I have to chase up for my money. Never share your bank details with this gym they will keep on charging you fees for no reason

Called and emailed to cancel my membership 6 months prior and I am still getting charged on my account. extremely rude manager it’s either her way or the Highway. Stay away from them. dishonest and unethical.

Such a great gym! We moved interstate and I had to leave this beautiful sanctuary behind unfortunately. Staff very friendly, personal and approachable. Very clean and modern. All the equipment you'd need. Can't recommend enough.

An absolute nightmare trying to cancel my “no lock in contract” membership. Emailed and went into the club over two years ago to cancel my membership, but they have just started charging me again and said my membership was “suspended” not cancelled. When I called to ask why I’ve been charged and advised I went into the club to cancel over two years ago, they conveniently can’t find my cancellation paperwork. Absolutely appalled, and promised a call back to fix it same day - got nothing

Great customer serviceFriendly staffChild care service is amazing, and you have great staff (trust worthy) working there.Equipment is 8/10, as it would be nice to have a few more pieces of equipment. But its still very good.Also another note, It would be great to have a coffee machine or a cafe facility / coffee lounge, its a great money maker. I'd buy them from you instead of MacDonalds.Bathrooms are usually clean, I have no complaints. I've enjoyed my time at the gym. Thanks for the great atmosphere.Mark.

I love this gym! It has all the standard equipment and lots of extras to make training fun and functional. It has a great Vibe and the staff are awesome!! :)

Worst gym service I have been in to. Called to cancel my membership which has expired 2 months prior. Gym kept charging fees even after advising the cancellation. Staff advised to come in and personally cancel the membership. However, staff on shift was not able to help at all. Called again during office hours and again, advised to come in to gym, AND AGAIN STAFF ON SHIFT DID NOT HELP AT ALL. From there, I kept receiving calls for payment in which I tried to resolve. OVERALL. Unhelpful. Gym isn’t that big, not much classes hence the cancellation of membership after expiry.