Prouds the Jewellers
52 Reviews
- Tuesday9 am–5:30 pm
- Wednesday9 am–5:30 pm
- Thursday9 am–9 pm
- Friday9 am–5:30 pm
- Saturday9 am–5 pm
- Sunday10 am–5 pm
- Monday9 am–5:30 pm
About the Business
Prouds the Jewellers | Australia's largest jeweller with stores nationwide. Gold, Silver, Diamond and Gemstone jewellery, and extensive watch collections
Contacts
Website
Call Us
+61288502399
Shop 340 - 342/6-14 Castle St, Castle Hill NSW 2154
Hours
- Tuesday9 am–5:30 pm
- Wednesday9 am–5:30 pm
- Thursday9 am–9 pm
- Friday9 am–5:30 pm
- Saturday9 am–5 pm
- Sunday10 am–5 pm
- Monday9 am–5:30 pm
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- In-store shopping
- Credit cards
- Mobile payments
Recommended Reviews
- M
21.10.2023
Prouds the Jewellers
Helpful and friendly staff. Quick to resolve the minor i issue I had with my watch.
Gabriella Stagnitta
17.10.2023
Prouds the Jewellers
Super rude staff ! Was very disappointed.My mum and i walked in , didn’t get greeted or acknowledged. The 2 girls were too busy gossiping . I then had to go up to them and wait for there conversation to end. I asked about a marked down item On display! Once she grabbed the product she then goes oh this pricing is wrong it is much more. She goes and checks the price and it is completely different to the price displayed ! We were just in shock how rude this lady was ! She had no empathy, she didn’t even show us if there was any alternative as this was out of our budget!Stuff need better training !
Diana Canepa
24.09.2023
Prouds the Jewellers
I went into the store to buy a ring for my son as he is turning 21, Sharon served me and helped me pick a beautiful diamond ring. Sharon explained the plan etc and her customer service was brilliant she went above and beyond for me. I will definitely go back because Sharon made my shopping experience so much easier.
dean sammur (D.S)
18.09.2023
Prouds the Jewellers
walked in there. the staff was busy in a conversation. Approached them. they walked away. eventually had to go to one of the degenerates and ask for their assistance. she had attitude and seemed restless. i wanted to buy a ring for my birthday and explained that to her as the rings bought before had been returned twice cos of size. the other lady told me that i cant come back to return it again. poo ticker was pushing me to buy a ring and didnt let me have time to make a decision. maybe she was late for something but she seemed to hurry me.
Rodney Cook
11.08.2023
Prouds the Jewellers
On the 17/06/23 I selected a necklace for a gift the advertised price was $114 and when I had the card ready to tap the staff member stated that this was the incorrect price and they would have to withdraw the item. I explained that they were obligated to sell the item for the advertised price but the staff member refused. This policy to withdraw an item should be clearly displayed next to the register where I was ready to pay but it wasn’t. So wouldn’t recommend Prouds Castle Hill to anyone and all I got from the manager was feel to to lodge a complaint so I can see why the store review is only 2.7 which will now be even less.
B Pulis-Rolt
05.08.2023
Prouds the Jewellers
Such friendly and amazing staff - very professional will definitely go back to castle towers !!
Mohammed Sammur
27.07.2023
Prouds the Jewellers
Horrible service, we walked in, they walked away. the girls only purpose there was to look pretty. Absolutely useless, very rude, wanted to make an exchange and they told us to not come back. Overall dead service, didn’t feel welcomed.
Michael Damiano
24.07.2023
Prouds the Jewellers
Terrible staff and customer service, refused to serve me 15 minutes before close.
Delicious cakes by Susan Channel
23.07.2023
Prouds the Jewellers
Walked in to Prouds Castlehill looked around at earrings2 girls in store not one offered any help and no one was in the store .I asked a question which one answered and showed me what I pointed out then walked away and left me again.I kept looking at the earrings and looked around to get some help but nothing happened. It took for me to say “ us there no help or service here “She then walked over saying ohh would you like some help .I couldn’t be bothered with them .Extremely poor service.
HJ JL
21.07.2023
Prouds the Jewellers
TERRIBLE ! manager Kim very rude changing prices got told no happy go buy somewhere else we dont need you . Unbeliavble not worth it giving money to people like that
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Shop 340 - 342/6-14 Castle St, Castle Hill NSW 2154
Prouds the Jewellers