Australia Post - Alexandria Post Shop

Every time I have had to deal with this post office it’s been a highly disappointing experience. Rude staff, ridiculously limited opening hours.

Very friendly staff unlike my own LPO, The kind lady went out of her way to make sure my lost delivery was investigated and was very professional. Good customer service should always be acknowledged and not taken for granted.

Very helpful and professional staff. I received a call when some bulky packages arrived whilst we were on holiday and it was easy to sort everything out. Really appreciated the caring and excellent service.

Rude staff member who I dealt with. Refused to give me my parcel even though I showed 3 forms of proof of ID. It was simple, I was authorised to pick up a parcel from someone else (a family member) however she just could not figure that out and treated me like I was trying to steal something. Finally once I proved I lived where I said I did she handed it to me with no apology and acted like she was still suspicious of me.Terrible service. Never knew it was so hard to pick up my own parcel.

The staff here are lovely and do their best to provide service to customers who are quite often rude and disrespectful. I just wish they were open longer hours.

If you want to collect your parcel by the closing time at 5 pm you have to start queuing at 4, only 1 window open for parcel collection. This is not the first time I’m observing this, hence the review

Useless post office, staff need to be sacked and location needs to be closed down.Went in to collect a parcel, and would not give it to me because i did not provide them with a payslip to say i was the owner of the company, even though the parcel was clearly addressed to me. Go figure.I have had thousands of parcels delivered to other post offices where i show my drivers licence, these people want a pay slip to show i own the company.What the hell are they smoking in that place?I have only ever been twice to this post office (not by choice), and I have had issues both times.

Staff Nikhil's service is awful and extremely unpleasant. I have waited for my parcel for 2 months but it hasn't been delivered to me, so I called 131318 for help, my call was transferred to him, who is from the international team.Firstly, he gave me the misleading and wrong information. He said your parcel has been sent back to the sender and you won't get it anymore. While the Au Post app said your parcel is awaiting for international departure, but it hasn't been handed over to the air or sea carrier yet, which means my parcel is still in Australia. Secondly, I asked to talk to his manager, he said I can't talk to his manager, I need to leave my details and request a call back. I asked what his manager's name, he said his manager won't call me because she's on holiday. He said you need to wait until Monday, someone else will call you back. Last but not the least, I have waited for the parcel for 2 months and this is urgent, I asked him to transfer me to someone else, but he hang up the phone.Nikhil doesn't have any sympathy or mercy. He doesn't think in customers' shoes, but only care about himself. I have waited for 2 months, how frustrated I am. When I call the customer line, I'm seeking for help, not expect the misleading information and arrogant + none of my business attitude. He made the situation more difficult.

I’ve always had a pleasant experience here. The staff are nice and very efficient. Wait times are never long for me.

I went today with my partner to lodge our passport applications. The service was exemplary. The staff member was experienced, kind, and extremely quick to complete the necessary paperwork. Best post office experience I have ever had. Thank you.