Macpac Chermside

Nothing better than an unexpected flash sale when you need things.Great staff.

Great range of Yeti products and fantastic service

Has a 50% sale on Down Puffer Jackets, we bought one each for our holiday next year

Precise, articulated and genuine knowledge of products by an athletic male in his 20's. Showed me a backpack and taught me more about travelling than I knew possible. Felt like I found a travel buddy

Excellent product range and exceptional service and advice. We recently needed to buy some gear for my son to go on a hiking camp. Years ago I was a scout leader, so I knew what I wanted, but was out-of-date. I was very impressed by the manager's knowledge of current hiking gear. I am confident we made excellent purchase decisions with his help. My son was very happy with his new gear, and when he went off to camp with all the other lads, he certainly looked the part! Thank you Macpac, much appreciated!

I went in to do a change of mind return and the staff member was so kind and helpful and happy to return the item for me. I was very pleased with the level of customer service :)

Clothings seems good quality. They have discounts for members. I have been able to get a refund quite easily in the past, however the staff member seemed annoyed. Not sure what the difference is between range at this store and Kathmandu but perhaps it’s just a loyalty/ brand preference?

It was my first time to shop for a proper insulation outerwear and I thought I had it all figured out. I went in there with a mission and try to avoid chit chat as much as possible.I was approached by staff in a very friendly manner and he wasn't in a rush at all to answer numerous questions about the recommendations he put forward. The staff member was very knowledgeable without sounding arrogant and condescending. He even showed us how to care for the down jacket (packing it back into its case, how to dry it, and how to wash/clean it).When it was time to pay for the item, the staff didn't even hesitate to get me new stock upon my request (instead of me buying the jacket that has been tried on since it has been on display).I can say that the experience I had in Macpac vs their competitor in Westfield Chermside (starts with a K) is much much better.

Super friendly and knowledgeable team members. Great quality products

Great customer service.Found some excellent warm gear to get me through winter