Northline Melbourne

Company policy only to deliver to ground floor of buildings" . Wow."

Terrible customer service. I made a booking for a collection and after the consignment was not collected I phoned to inquire when collection would be. I was told they couldn't give me a date. The consignment is a number of large boxes that need to be moved to an easily accessible location every day, in hope that they will be collected.No apology and no solution is absolutely unacceptable.

Very bad service , rang customer service to ask and advise day of delivery of delivery time. confirm AM advise NOT HOME AFTER AFTER 3:00PM she said no problems AM in morning pick ups in afternoon. Guess what 4:00pm call telling me they are at my address ????? Rang head office told me they would ring back. No one did???? Rang first think Monday to be told not its not going to be delivered today either ??? no help either asked for management not available . Customer service do not listen when you say you will not be available for deliverthey get angry. Then when trying to organise re- delivery didn't listen again. No Customer service at all . This is the best part Staff said I wasn't able to follow up with when my delivery was going to be delivered at all .Period....... interesting concept.Today rang to find out when to expect delivery . told no truck available ?feel sorry for the owner of the business I bought the goods off. they are trying to run a business and these guys think its funny to stuff there customers around. Transport company with no truck?

Picked up a car hoist from them which was delivered from W.A. Was confused as to were to pick up as i wasn’t a courier or truck and the entrance for private pick up was shut. Was easy to deal with reception and for lift operate was consider or my package when loading it on to my trailer

Writing on behalf of my workplace. Terrible service, the delivery guy couldn't even get through to the main office as nobody was answering. Would not accept my goods even though I had declared what it was. Lift your game. I will use another freight company next time.

Our customer received plywood from us in the absolutely embarrassing state. We never had similar issues in our practice with Northline during past 5 years. Job MS22914703. Looks like this company doesn't understand how to handle freight anymore.

I cannot overstate this - do not, under any circumstances, engage with this business.Aside from not delivering a consignment (which, let's face it, is their only job), their customer service" is beyond the worst thing you have ever experienced. I was advised that they would provide no details to me (the sender - whose goods they are holding) on the location of a consignment that was sent more than 5 weeks prior. I was advised that I must speak with a particular person who would not be available again until the following day (it was 3pm on a weekday). I was advised that the superior of that person was also unavailable - and that no other person was available to speak with me. The agent - Rachael - then advised that she was going to terminate the call - and hung up on me.Northline

Would give 0/5 Stars if I could! Have been waiting 5 weeks now for a delivery from WA.The package has been tracked as received into their Melb Depot for the last 3 weeks. Their tracking info is useless. And their customer service are equally hopeless.I have called several times (cannot be given an ETA) as to when it will be delivered. They use Covid as an excuse.Someone finally called me from their Depot. Told me they’d deliver it on Saturday (just gone) and I then waited around all day & changed my plans. No call, or SMS, delivery never came.I called back today to follow up with their office (again same excuses).Waste of your time & Money! Do not use Northline!!

This is one star too many! Promised delivery 5 days without result. Called and each time was told it would be delivered this afternoon and that someone would contact me if it wasn’t coming. Nothing came and no one contacted me. The last day of non delivery I was promised by managers that it was coming; but even escalation was not enough. Local agent doesn’t like delivering to our area so sits on parcels until there are multiple deliveries to be made. Was actually confirmed by the driver that ours was held back cause there was another one coming for just round the corner. Which means that it can sit in their depot for a couple of weeks before they actually decide to deliver it. It actually came with a big hand written note “Urgent Must Be Delivered on 26th” it was the 1st 6 days later before we got it. Not the first time this has happened with this company and will not be buying from anyone who only uses this company for freight with no other option

Wish I could give 1/2 star! Got a text message advising item was to be delivered Friday 28/1! Waited all day and no delivery, no communication. Rang twice and both been told pandemic, short staff can’t tell when it will be delivered. If urgent come and pick it up from their warehouse. What the? What’s the point of paying for delivery? They can’t advise when my item will be delivered! So bad!