South-East Monash Legal Service Inc.

3 hour wait only to be told no advice what’s so ever could be given. But only after half an hour or so was spent on obtaining personal information which they refused to give me and told me they had to hold onto it. I got the impression it’s purly for the purposes of obtaining funding. The sole purpose of the “legal service” is to provide training to the legal students, the care factor is 0. Give it a miss complete waist of an evening waiting.

I was lucky enough to represented by two lawyers here. One was on my first court appearance thanks to FASS when i was lost and confused and being pushed around by the opposing counsel and later after some issues with my then lawyer (not from SMLS) my case was taken on by the wonderful and very forgiving Anjali Fernandes. What an amazing hard-working resilient empathic understanding and dedicated human you are!! I honestly have no idea what would of happened without you and your perseverance, you never gave up on me even though so many had. And I gave you plenty of reasons to do so.You didn't. You stood by me through the hardest most scary time in my life and despite the fact that you might of initially thought I was a crazy person (completely understandable given the circumstances) today everything came out in the wash and their true colours were out there for everyone to see. And that's all thank you to you Anj. I know we didn't get the result we wanted but you got me the rainbow with a pot of gold in good time. You will never understand how much you have changed my life. I would of given up and gone into hiding. But you didn't let me and now things are finally looking up. You worked so hard on myself and my child's behalf, you truly are an angel.Thank you so much for not giving up on me. I know I was difficult at times and you stayed to see why.SMLS helped me when they didn't have to and when I was out of options, they saved me. I am ever so grateful both to Anjali and Andrea as well as our fantastic and understanding barrister, Anne Louise.There isn't enough words in this life to express my gratitude, so writing this honest review from first hand experience is all I've got!Thank you xxx

What a waste of my time and the staff lacked empathy or responsibility. As a victim left with damaged property I was told in early December that SM legal services could help me and I was no doubt eligible for representation but I would have to call back in January to schedule an appointment as they were booked out. I waited patiently and when I rang in January I was told they were not organised enough to take appointments yet. One week later a voicemail was left that they were not going to help me. I think the receptionist's name was Sabrina, she was rude and had no customer service at all. She would not provide any explanation and told me to go elsewhere. I would not recommend that you waste your time to be insulted by the staff, they don't care.

Very unprofessional, quick to judge and rude

Wasn't overly helpful when I accessed their services; referred me to another legal service out of the area instead...another legal service that cant help because im not in their area.

Terrible customer service, very long waiting time. Literally no matter what time of the year you call, they always say the same thing, we are extremely busy and the closest appointment we have is in 2 month.

They willing to help the court, not the client,

Rohan Janine Chris Georgina thank you for giving us a fantastic Christmas present I appreciate everything you did for our family god Bless you all Rohan Chris Janine thank you so so much for taking Vic Pol on and making them accountable to their agreementsAll I can say is thank you over and over againBlessingsJenny

I have tried several times during last 7 years to get relevant information and support from them. Every time they BADLY FAILED. Hours of waiting and weird rules and all for NOTHING!Absolutely useless service. I do not recommend them under any circumstances. THEY ARE USELESS. Seek another advisors. It's a pity I can not put zero" for their so called "service"."