Alpha Catering Equipment

Your company sent me plastic containers which were improperly packaged, no packing foam or padding. One of the contains has been damaged and cannot be used.I sent an email in response asking for some assistance and no response for 2 x months!- Bad customer service- Poorly shipped and packed goodsKeen to get this resolved...

Wide range of products, competitive prices and excellent customer service! Grant has always been of great help and advice for our projects and has become an ongoing collaboration partner for us!

Errr, items on website aren't even in stock. Messy company. Complete waste of my time.

Would not recommend this company if you are looking for good customer service. I purchased a beautiful crockery set but one plate was different to all of the others and had rough edges like sandpaper. I contacted the company and they initially fobbed me off. When I persisted they were not timely with their responses and think it is appropriate to charge a delivery fee of $30 to swap a plate that cost $28. When I pay top dollar for expensive crockery, id expect better customer service. I also offered to purchase some other plates and asked them to include the new plate in that delivery, but they werent open to accommodating my request. It should not cost the customer when products are faulty or not as described as per the website. I asked them to call me and they are now non responsive.

Would not even award 1 star if possible. 25% restocking fee for a returned product ( not up to standard for the advertised use)….this is the maximum fee! The product was not unwrapped….just the tape on the carton needed to be replaced! Close to $700! A lot of money for a small business. Be aware before buying anything from this company. No communication possible either.. They ignored any attempt from fair trading to come to an amicable solution. Shame on you! Hope this will save someone from being ripped off.

Great service, excellent advices. Thank you for your supply and support. Many Thanks to Sophie, you're amazing to supported to me all the time even your day off. Hope to working with you guys again.

Wonderful selection of catering equipment. Staff are very helpful and very pleasant If you're after a particular item which they haven't got, they have offered to order it in, however, with their massive range, I'd be surprised if they don't have what you require.

We bought a grill from Alpha catering. I definitely told them it is a natural gas grill ..and also told them to ring me 15 mins prior to delivery .Un fortunately the grill was delivered on UPLG..now I tried to ring back to tell them their mistake.so they told me it’s going to be fixed in Forty eight hrs.Obviously after 48 hrs nobody took contact with me..the next day I rang and they told me it’s being sorted out.and they knew I needed it urgently.so at 4o’clock I got an email that it’s being despatched.after one week still hasn’t reached its destination.Rang them today nobody is picking my phone .now they tried to pass it on to the store manager from a third company..but by that time 2nd stuff up was delivery address was wrongly written on the post code.then they tried to redeliver to our office which the delivery driver didn’t deliver.I don’t know who told them to deliver there.I am risking my job now .I really want to cry mow the state I’m in.really get your money elsewhere .shame shame shame