Fisher & Paykel Australia

Turntable no longer available for a $2000 built in microwave/combination oven that is not very old, leaving microwave function useless. Was transferred to customer care to sort out a resolution, however they just hang up after 15 minutes on hold. Would never purchase again!!

The worst customer service I have ever experienced! My Fisher & Paykel Drawer Dishwasher failed and flooded my house in September 2022. After many contact attempts by phone and email, Fisher & Paykel finally sent out a service agent who acknowledged the failure of the appliance. I was then ignored by Fisher & Paykel for almost 2 months, it took contacting Consumer Affairs for them to have a service agent contact me again to fix the appliance late December 2022. It is now January 2023 almost 4 months later and my Fisher & Paykel Drawer Dishwasher is still broken! The service agent said they do not know when the parts they have ordered will arrive and Fisher & Paykel continue to ignore all contact with me. DO NOT BY ANY PRODUCT FROM FISHER & PAYKEL, DO NOT BY A DRAWER DISHWASHER FROM FISHER & PAYKEL. MY EXPERIENCE HAS BEEN NOTHING BUT BAD AND I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE. To have a $2000 plus dishwasher broken for 4 months of its life is not acceptable. Be warned.

Broke twice in less than year. The technician said it was fixed and broke again in a 1 month. Got this washing machine with a new apartment by Deicorp.Customer service couldn’t do anything and just told me to wait for repair to come. Said they would only consider a replacement if it breaks three times!!!! Three times!!It says Error 16 on the screen - communication error of the display screen. Because of your faulty screen I have no washing machine to use for almost 2 months since living here (around 9 months now). Every time it just stopped half way through the cycle, I had to rescue my soaking wet clothes and let the water out which flooded my floor.My advice for the company is: if you make poor quality products, hire more technicians. Otherwise, make better productsAdvice for potential buyers: don’t .

Update: called them again, and wow! They were going to replace with same model and but didn’t have any in stock for another 6 weeks and were just not going tell me and make me just wait. For a fridge in summer, no fridge for more than 2 months! Ridiculous. In the call checked for similar models but also not in stock. So wanted to give me store credit. I demanded refund instead. Will take 1-2 weeks to do that. If you would just communicate openly people and do what you say, then people wouldn’t get upset.Inefficient and dishonest. Absolutely disappointing. Fridge broke within 2 years of purchase. Apparently a common issue they were already aware of with the model. So they got a third party technicians to evaluate and agreed to replace fridge as within warranty. But then!!! 3 weeks later no fridge. Why? Who knows they can’t even tell me. First of all they were supposed to call and update both me and the technician within 48 hours. They didn’t. Silence. Called and was promised an update. They didn’t. Called again 2 weeks later after the technician called me and asked if I had heard from them because he hadn’t either. Crickets. When I called the employee can’t even tell me what stage the fridge is at or if it’s left the warehouse because it’s not in my case file. What kind of inefficient admin system do you all have? Unprofessional. Warehouse team was closed for the day so was promised a call back on a specific day. That was yesterday!!! For an essential item and knowing ACL what you all are doing is wrong!

If I could give them a negative star rating I would. After 2 replacement fridges and the last flooded our entire kitchen, damaged our floorboards & joinery. Organised through insurance but F&P now are not paying for the works which have been repaired even though I have an email from them accepting responsibility. Out of pocket $500 excess with no date of when our money will be refunded.Terrible experience & will never buy their product again.

COPY OF THE EMAIL I FINALLY SENT THIS COMPANYFisher and Paykel Team,I am writing to express my deep disappointment with our Fisher and Paykel front loader washing machine. In 2013, when we built our new home, we made the decision to invest in a Fisher and Paykel appliance, believing it to be a reliable and high-quality brand. While it may not have been the most expensive option on the market, it was certainly among the pricier models available. However, our experience with the machine has been far from satisfactory.On multiple occasions, we have encountered significant issues that have caused significant inconvenience, financial burden, and even safety concerns. I would like to outline the series of problems we have faced since owning our front loader:1. February 2016 - The hot water hose unexpectedly broke in the early hours of the morning, resulting in severe flooding within our relatively new home. I have included photographs to illustrate the extent of the damage caused.2. May 2019 - The main bearing of the washing barrel failed, necessitating the replacement of the entire barrel. Unfortunately, it was not possible to replace the specific bearing alone. I have attached photos depicting this issue.3. August 2021 - The pump hose split, repeatedly triggering an error code and causing disruption in the machine's operation.4. January 2022 - The electrical starter at the rear of the machine burnt out, creating a potential fire hazard. I have included photographs to highlight the severity of this situation.5. September 2022 - A malfunction in the motherboard caused the machine to constantly enter error mode, rendering it unusable. I have also attached a video capturing this issue.6. May 2023 - The machine unexpectedly filled with water, causing the door to burst open and flooding our home once again. Enclosed, you will find photographs documenting the aftermath of this incident.It is with great disappointment that I write to inform you that my wife and I have decided to purchase a new washing machine today, and we will not be considering Fisher and Paykel as an option. We hope that you will pass along this email to your Research and Development team, urging them to address these persistent issues and work towards improving the reliability and durability of your units.I would be more than willing to discuss my disappointing experience with your product further with your team. Please feel free to reach out to me at your convenience.Thank you for your attention to this matter, and I sincerely hope that Fisher and Paykel takes these concerns seriously in order to enhance customer satisfaction and trust in your brand

Got a Vented Dryer in July 2022, and now is broken. Booked a technician coming scheduled for today between 13:00 and 15:00. The technician called me this morning and told me will come exact at 13:00. However, it is 15:40 now, nobody came, and also no answer for the customer service line. Speechless to this company. DO NOT BUY!!!!!

If I could give them zero stars I would. We paid for a dishwasher over a month ago now and provided copy of receipts of this to fisher and paykal.They confirmed that they received the payment shortly after we paid them, several weeks later with no word on the delivery, I followed them up. Still no response, two weeks later I follow them up again, to find out that they believe that they have not received any payment..I wouldn't bother with this company or even trying to contact them , you will have to wait 25 minutes just to speak to someone.

Absolutely terrible company to deal with. They don’t contact you back. I bought a brand new fridge which leaked and had someone come out to fix it. Then months later it flooded my house due to a faulty fitting which has caused my family and I to have to move out due to extensive damage and mould which has caused a huge amount of stress on us. They will not even contact me back. It’s a disgrace.

Only scored 1 because it’s the lowest you can do. Purchased $17k in appliances and had to wait 4 weeks for a service person to be told we need 2 people you will have to re book the call. Horrendous service there is zero after service and 60 minute wait time time to book a call which tells you a majority of purchasers have faulty products