Service NSW

Don’t come here for driving test please. If I check the reviews before I came here I dont think I will come here! Especially wish you good luck for your test officer, don’t meet Julie! This is horrible experience and the reason to fail the test is not acceptable.

Would put 0 stars if I could. Very unprofessional-Staff stand around and chat to one another while they have over 20 customers during busy peak hour times. So many staff just stand there and chat to each other behind the counter and stare down customers. One of the staff members chewing gum, chatting to colleagues and not serving customers. Staff sit at their desk and dont call customers- they sit there for half an hour t a time, chatting to each other, or pretending to work while there are more and more customers. WHAT IS THE POINT OF HAVING 100 STAFF THAT DO NOT SERVE CUSTOMERS JUST LOITER AROUND AND CHAT. THE SECURITY GUARD WANDERS IN, ACTS IN AN INTIMIDATING MANNER AND CHATS TO THE STAFF. WASTE OF TIME.

Female Arab staff are talking in Arabic while I'm standing in front of them not knowing that I can understand some of the swear words they were saying about me.Train your staff properly.

Went on a driving test and instructor took me to a No through road because she wasn’t paying attention and proceeded to fail me for it. I’ve heard things about Julie who is the test instructor but didn’t think it would be this bad .Disappointed

Worst of the worst. The middle age male staff is rude, disrespectful and unprofessional. Can’t believe I’m paying my tax for these people. Management level is no better. Should wipe out the whole branch really. Shame to NSW and shame to Australia

Please provide some training to your staff!When I was paying the license fee, the lady named Gina, went to help other staff. And she came back after few minutes, said the payment is not successful, I said it is successful, the transaction shows money has been paid and I showed it to her. She looked it and said it is pending, so it is not successful. And tried to find some reasons to prove her point. For example, I didn’t press enter for surcharge fee charge, I said I pressed. Then, she said you didn’t enter your password. She didn’t check the reasons and just said it randomly. Is it professional???? Did she really know what is pending meaning? And try to let me pay it one more time. I said do you have the receipt showing it is declined, if you have, I can pay it. She just said the system will not go to next step if the payment is not successful. I almost believed her. And I said ok, try it again. Eventually, she didn’t ask me to pay one more time as the system works and she didn’t provide any explanation for that.Hence, the payment is successful based on her behavior and my transaction history. If she stayed at her own position, familiar with the computer system and her job, she should know it is other issues rather than payment issue.It is real ridiculous to say ‘pending’ means not successful for the payment!!!! I think she even doesn’t know the common sense of life.TRAINING YOUR STAFF!

Rudest staff especially lady at front I could give less then 0 I would. She needs lessons how to speak to customers in a way that's not condescending. Roselands branch can teach you their service was amazing.

Kind and friendly staff. However, driving test’s dedicated parking is so hard to find. It is located on level 1 and 2 (below ground level on a multi-storey parking space). The entrance is quite tricky and easy to miss. Luckily I came half and hour early to find it. The driving test is not difficult but watch out for the automatic failure items. I missed the first stop sign which is right at the parking exit. I am sure I am not the only one who missed it. For anyone taking the driving test, please be aware that stopping over the stop sign line is automatic failure. I hope that the instructor would advise me on the stop sign there as it is not so obvious and it is so early in the test. I am so disappointed to know that I already failed before I even enter the actual road! I would be retaking the test here and I would have known better next time. Goodluck to the people who is reading this and will be taking the test.P/s: Go watch mock test driving test at Bankstown on Youtube. Don’t be like me.

If I had seen the reviews before I would not visit for driving test here. They told me iam late , as I entered service nsw at 2.30 where my time was at 2.45. However I parked in number 4 parking lot as iam new to this area I couldn’t see their parking number 2.I waste my time and money because of them. They even didn’t allow me to do test furthermore. One of the officers was supposed to be using Facebook in his duty.they don’t seem to be helpful. Looks like stress and eagerly waiting to go home. . Very worst employ I ever seen