Burlington Antiques

If I could give less stars I would.Partner and I bought an engagement ring about a year ago. The service on the day we bought it was absolutely incredible. The lady who helped us spent 90 minutes or more with us trying different options and combinations. She was fantastic. We chose a ring we loved, bought it the next day and left happy. That's where the nice part of the story ends.Fast forward a few weeks and I noticed a loose prong. So I took the ring in and they were happy to repair it free of charge. No worries. I pick it up a week later, walk out of the store and realise the prong was never fixed. Could have been an oversight and mistakes happen so I take it back into the shop point it out to the man working and he marks it this time and sends it back to the jeweler for repair again.We went back 6 months later to buy wedding bands. Told them I wanted yellow gold to fit around my centre stone. I was only shown white gold rings in very opposite styles to my engagement ring (lots of details and engraving when my e-ring is more simple) until I asked the man serving me to specifically only show me yellow gold. I found a ring that matched well (at half the price the ones they were pushing were) and got it resized. Taking their advice to go slightly bigger for a more comfortable fit.When it came back the sizing was correct but because the wedding band was designed to sit under my engagement ring it made my engagement ring too small when worn together. I was assured at the time that this was fine but on trying them out at home they couldn’t be worn together because my e-ring was too small to fit over the wedding ring and they pushed each other apart.A few weeks before my wedding I took both rings in to be sized correctly and soldered together. They came back crooked to the naked eye. I'm talking close to a millimetre off centre which looked ridiculous and was obviously poorly done. (Only one photo attached because I didn't think to take more but the solder on the inside of the band was asymmetrical and the bands themselves were misaligned as well as the stones being crooked).My partner went in to get a refund for the soldering which they begrudgingly gave and took the botched solder job to another jewelers who repaired it the same day.My advice is don't trust Burlington with your jewelry. They do terrible workmanship and don't seem to care at all about the quality of their work or the advice they provide.

Bought a very expensive ring 2 years ago, after 6 months a diamond fell out they charged me $80 to fix it, fine, 12 months later it happened again tried to tell me because of COVID prices have gone up and it will be $360 to fix it. NO THANK YOU I will never buy from here again, they do nothing to help they just want more and more money

Had an amazing experience dealing with Georgia getting an engagement ring made. Her responsiveness and attention to detail was amazing. Even when things didn't go to plan (due to external factors) Georgia was incredibly attentive and delivered as promised. Thanks for a great experience and a beautiful ring!

I recently purchased a ring online and when my daughter collected it for me, I was very unhappy with how the ring looked on my finger - even though the ring was stunning, I felt it didn't suit me. I contacted Georgia Lockwood, and she immediately swung into action - arranging a credit note and sending me a photo of a ring that better suited me. She ordered the ring, and was able to get it to me before Christmas, even though she had warned me it may only be available at around mid-January. I am absolutely thrilled with my new ring, and want to thank the team at Burlington Antiques, especially Georgia, for an outstanding level of service. I would definitely recommend Burlington and the team if you are ever in the market for a beautiful item of jewellery you can treasure for ever.

So lovely to have genuine customer service! Plus beautiful pieces of jewellery (some way out of my price limit but a girl can dream). Found a pair a earrings that we could afford and have had many comments already. All my rings and earrings were cleaned so I was positively sparkling leaving the store! Beautiful experience in the pre-Christmas rush. If you are looking for something different/special I definitely recommend them.

Came in today and asked if i can sell a diamond, the guy told me i have to leave it and get it assessed. Naturally i asked, can i schedule an appointment as i am not comfortable leaving an expensive diamond behind. Apparently the idea of asking the question really offended the gentleman there and he started giong on about its not expensive to them and they deal with really expensive stuff. I apologised and i said its not expensive to you but it is to me and i was just asking a question. he gave a really dirty look and said whatever. I dont think i did anything wrong by asking that question. i am sure they are trustworthy and all. but i was leaving a diamond thats 20K +. could not be expensive to them but it is to me. Anyway, left feeling belittled even after i said i apologise if i offended you" (which i didnt need to) and the response was whatever. I dont want to read to much in to it but as soon as i walked in and i could tell the guy there did not want me inside the store!"

My partner had my engagement ring made by Burlington Antiques and I loved their craftsmanship and attention to detail so I contacted Georgia to create a wedding band just as beautiful. She was so helpful and the jewellers created CAD drawings to bring my ideas to life and help me make decisions. My wedding band and engagement rings are so stunning and complimentary. I can't wait until I'm married next Feb to wear them together all the time! Thankyou again to Georgia and the team ❤️

I live interstate so enquired online about several pieces. Georgia got back to me quickly and was very helpful and went beyond and took photos for me as well. Over the course of a month, she helped me narrow my choice and also organised some changes with a jeweller. The item was gorgeous with her advice and arrived well before Christmas. Thank you for your time and help Georgia!