Planet Fitness

Great option for people at any level of fitness. Comfortable training here even in my first week.

I love this gym i get the best overall quality workout and relaxation rewards no contracts bring a friend for free and it's so affordable there needs to be more locations across nsw so more people can benefit

Nice clean gym friendly staff and agood price

Great gym, so much variety in equipment, best price by far for a gym membership, lovely and helpful staff, always clean bathrooms and showers, plenty of extra locker space in bathrooms if smaller general lockers are full.

Although the gym is kept clean and is great and very spacious, unfortunately the staff lack in customer service skills. It's such a shame because it is a very nice gym and affordable!First time visiting this gym and it wasn't a warm welcome.Once i told the staff member it was my first time there was no welcome, or any information given.Not even a simple the toilets and lockers are down there when i stood there looking lost.I was given my scan card and that was it, it wasn't like the staff member was busy either.I have since spoken to new members, i myself have had to help them as the staff are not showing them around or giving out any information.When deciding to sign up to this gym i rang up to see what time the Black card area closes on 2 different occasions i was told 10pm.However, a couple of nights ago i visited the gym, my first time and i was looking forward to using this area.I completed my workout, and it was 9:20pm.I walked into the area and was meet with a staff member, the staff member walked off.The staff member then came back to say this area was now closed.I found this very disappointing as online and over the phone i was clearly told 10pm.The staff member (Mackenzie) explained they close it every night from 9pm to do the end of day cleaning.Which is fine but i believe they should then be telling people this!I have now been several times and it has been closed form 8.3o even!After voicing my concerns i I then asked if i could just use the massage chairs, staff member said yes and directed me to them.Being my first time i was unaware that you need a code or to go to the front desk to get the chair turned on.I sat there for 5 minutes trying to work out the chairs, trying all of them. I then asked the guy next to me how to use it and he explained the code situation.He also told me he never knew and no staff member told him, a friend told him. He also agreed with me the staff are hopeless and not very helpful.I'm unsure why the staff member would even direct me to the chairs knowing i had no clue and knowing they wouldn't work?The staff member knew it was my first visit.A second staff member came in to tell me the area is closed, i then explained the situation again and also explaining the other staff member directed me to the chairs.I asked if I could just have a 5 minute massage as it wasn't even 10 to 10pm yet.Staff member then said well no cause they are 7 minute massages.I was really excited for this gym, however this as a first experience hasn't been good.I have been a member of gyms before and the customer service is always 5 star however this gym lacks it.0 star for the staff.I thought gym staff were meant to be inviting and HELPFUL.This gym has potential in being a great gym however the staff need training on simple customer service!EDIT- To ADD to this i have also seen on the website you are meant to get a free shirt when joining.. Free T-ShirtWe're so happy to have you asa member, we'll welcome youa with a free PF t-shirt.Has anyone else not received theirs or even had it mentioned to them?

I love the gym, plenty of space.

I am so impressed with your new gym. I have been a member of Casula and this is definitely a LEVEL UP. Very spacious, clean and accommodating. Friendly staff and affordable. Love the new equipment as well. Very happy member right here

The best ever gym I have ever been, and inexpensive unlike other gyms that is within everyone’s budget.

Have only been a member for a few weeks but am loving it

I would just quickly like to pass on a big thank you to Caleb from PF Campbelltown for the outstanding customer service assistance earlier this week. Mate you’re absolute legend, keep up the good work.