Dulux Trade Centre Lawnton

I used this store about 3 years ago, and returned yesterday, because I desired quality materials and expert advice, which is of less probability at Bunnings. Not a good experience this time: the paint was very expensive ($520 for 2 x 15-litre buckets), the accessories (2 x: rollers, brackets, pole-handles, buckets) were frightfully expensive, at about $200. The paint sold to me was not what I selected, but after I commenced it was obviously too late to change. The paint was also very slow-evaporating: still not dry after 24 hours. I chose lilac, but it ended up being more of a whitewashing result.

I went in this morning at 6am to buy a paint and the person who was there to serve me his name was Gavin started yelling at me and swearing why I don’t have a mask on then I said I have an exemption and he said where Is it then I said I don’t have it with me and by law I don’t have to carry it with me or have proof of it anywhere I go but started abusing me again and embarrassing me in front of everyone, I was still nice to him and I said man please don’t do this to yourself and ruin yours and my morning this early then he yelled at me again saying I don’t wanna die get out of here and I said please I need a paint for my house and it is urgent then he said why do you want and he gave me what I needed but I felt terrible all day from that experience at Dulux centre. I emailed the headquarter and explained everything but I haven’t heard anything from them yet, I hope they give him the right guidance and training toward customer service. Because anyone else would have taken this further.

The team down at lawnton Dulux is the best hands downs !!! Shout out to Ben the MAN !

Always have exactly what I need

Great service. Just way to expensive. Roof membrane was double the price of a competitor with over 20 years manufacturing it. Dulux needs to meet the market at around 200 ish a tin not 380

Friendly stuff, well stocked, good prices, highly recommend.Gavin provides excellent customer service. Professional and helpful.

I have never meet a more hard working and competent crew of people that are well versed in their craft. Well done Lawnton, keep up the good work.

Quickest I ever been served. The staff come up and ask if they can help.