Build A Bear Workshop

I was served by Chloe, a bit quiet but very sweet! I am so happy with my limited edition Cinnamoroll bear :-)

Honestly a little disappointed by my experience at this location, I remember years ago when I built my first build a bear, it was such a magical experience and being older I wanted my little sisters to have that experience of creating a little bear friend that will hold a special place in their heart!The lady who served us was brilliant, she definitely had the spirit but we weren’t offered any sounds or scents, I thought they didn’t do them anymore but turns out they were in a corner.Cute bear options but not many, their stock is limited, I don’t know if it’s because they are a new store but it’s also very dull! I remember the other locations having a grooming station also, this one doesn’t! Plus they had run out of boxes which is the “home” of the bear and I really was disappointed my sisters didn’t get to experience the build a bear I had when I was younger.

Sad that they did not have the hearts to put inside the bear or birth certificates. Did not take it out on the staff though, they were lovely. But do seem overworked as they were not able to help each customer. Hopefully the next time I go they are fully staffed and stocked.

A great place , offering a great variety of characters for childrens to choose from, fill, dress and make their unique Certificate to identify their Stiffed Character.Definitely a must go to place , if its Stuffed Toy/s that you want to buy..Staff are very friendly.

Went to Build a bear last Saturday with my friend as she had never been, we had such a great experience. Melissa who served us was just amazing and so helpful and patient, as anxious people she made us feel quite welcomed.

Chloe served me today at build a bear to get a vulpix and she was fantastic, kind and very helpful. She gave quality customer service and I will definitely return!

We were lucky enough to be served by Melissa at the Highpoint Store who moved heaven and earth to get us the perfect present for a family member.Build-A-Bear is beyond lucky to have a worker go so far and beyond with amazing service as showcased by Melissa.Melissa, if you're reading this, thank you. You helped us so greatly with your amazing jokes, quality advice, & overall star performance.If you stop by Build-A-Bear Highpoint, be sure to ask Melissa for any concerns, couldn't recommend her enough.