City Beach - Karrinyup

The staff here are INCREDIBLE! Literally the best customer service I have received from a city beach and I would 100% recommend shopping at the Karrinyup store!

I received a gift from this store and they want a receipt to exchange the products that did not fit as is too small.. that's ridiculous.. I will never spend 1 more cent in this place, and recommend to everyone to do the same.

Visited City Beach Karrinyup team members greeted me soon as I walked in all with a smile, was browsing for birthday gifts and got great customer service very helpful and perfect advice for what I was looking for. I was greeted within the store by the manager Layla had such a pleasant and happy conversation it was so nice and refreshing a very happy experience. Will return. Thanks Layla and her team.

My daughter and I have visited this store over every school holidays when she flies to WA. Layla has always been there and remembers us every time. She is such a credit to your store and has a great personality, is helpful and friendly. My daughter makes a point to visit and talk to Layla about current fashion and suggestions. She is definitely a super star in the retail industry.

I don't know what problem the girl serving me with having the attitude she had & she was very rude and wouldn't give me the price as advertised on their website for a $15 bottle opener and was adamant about charging me extra for no reason so I left would not recommend the customer service

I went for a big shop of new clothes and had a great experience, pretty sure it was a relatively new manager that did a great job ensuring I had everything I needed!

This weekend there was barely anyone in the store and I was trying a shoe and got stepped over by a staff member. Then trying to checkout and they are having a chat as I’m waiting to pay…. Worst customer service

hey!understandable the store was super busy when i came and y’all were about to close but i have an event tonight and was hoping to wear this purchase. The security tag was not taken off and it’s just been a huge inconvenienceplease make sure you guys take all security tags off all ur stuff cause i’m now watching a bunch of youtube videos and it’s not greatta

Extremely disappointed this Karrinyup store would not honour a $20 gift voucher for my child from a Xmas Kringle gift. Advising us that when staff sell 2 vouchers at a time the 2nd voucher offer isn't activated. Manager Layla phoned the voucher enquiry line to request assistance and they couldn't help as the original purchase could not be found on their computer system so basically not believing that the voucher had been purchased. The staff member that did not activate the voucher on 10/12/22 is Zoe. I have to say I expect better service and for vouchers to be honoured as my daughter has now missed out on spending her kris kringle gift. Money has been wasted. This ZERO star rating will be changed to a 5 star rating if this issue is fixed as we've always loved City Beach and the fashion that they provide for my children. Thank you. NicoleUPDATE: Unfortunately it was the staff member that never loaded or charged the voucher correctly despite filling out the requested voucher required to purchase with the amount and purchase date as proof of payment. Still disappointing for the child that received it at xmas time. This had nothing to do with loading a Grab N Go card.