Newtown Art Supplies

This company deserves -5Useless company.Order 3 things from their website.Was told 2 of the things were not available, and money was refunded for those 2 thingsNo contact was every received from the company about the refund. Only from PayPal.The one thing that was still on order (has never been received it being 4 weeks since I ordered it.No contact from the useless company has ever been made to let me know what is happening.I’m wondering how this business is surviving with such poor service.I contacted them 3 days prior to posting this to cancel my order.The incompetent staff member. Told me she would cancel the order.This useless staff member said this would happen the next day. It never happened. I had to again reach out to them again for the 4th time to cancel the order and requested their manager to contact me.DONT OFFER ON-LINE SERVICE IF YOU CANNOT FULFILL YOUR ORDERGet someone to update your products on your website when you don’t have the product available.

I wish I read the reviews before I ordered from Newtown Art Supplies.After I placed my online order, I got a call from Kadmium Art Supplies (who fulfils orders for Newtown Art Supplies). They told me that the brush preserver brand I ordered was out of stock and would be substituted with a different brand. Also, the 500ml bottle of solvent I ordered was out of stock, so they'd send me 5x 100ml bottles instead. I don't know why they let me order out of stock items on their website, because I wanted these specific brands, but I agreed to the substitutions.When my parcel came, it turned out they had given me an innapropiate substitute for the brush preserver (they gave me a hand/soap cleaner instead, which was useless for me because I had already purchased this as a separate item in my order), and had only given me 4x 100ml bottles of solvent.I called them letting them know about the inappropriate substitution and missing bottle of solvent. They agreed to a refund of those items and said I would be refunded in a week's time. I called again after a week as I hadn't received the refund, and they refunded me a few hours after the call. When I got the refund, it was a few dollars less than I expected, but at that point I couldn't be bothered chasing them up anymore.It's been a regrettable experiencing ordering from them, and now I have to go to a different company and pay shipping fees again to get the brush preserver I need.The only saving grace was that the customer service person I spoke to at Kadmium was very helpful and kind each time I called.

Very Unsatisfied. I placed an order online from here and days after the order was made i received a phone call informing me that they were out of stock of 3 of the items from my order.They ensured me that they would replace those items with a different brand that was the EXACT same thing, I specifically asked if they were certain that they were the same as i needed these things for an assignment for university by a certain date. The salesperson assured me not to worry about anything as they are even better quality.When my package arrived, of course the items that had been replaced by better and more expensive ones" were absolutely not the same. I was missing Compressed charcoal

Do not ever order online from these guys. Absolute shockers. Rarely anything advertised on the site is in stock. They will not answer the phone and in the lucky case someone does. They will not call you back when they say they will. Kadmium is the sister store, apparently it is worse. Just stay away.

Got a voucher for this store for my birthday. I went in to use it, and they said I can only use it online (even though when buying a voucher it doesn't say anywhere that it's online only - I checked). Their online stock is seriously limited to what you can buy in store. I can't even get A2 watercolour paper!?!? Website is a mess to navigate to buy anything. So disappointed, particularly because this was suppose to be a fun birthday gift that has turned into a chore to try and spend. Don't waste your time. There is a great art shop in Newtown on King street - go there instead.

I have been buying there all my art supplies and it happened one of the pencils turned out to be cracked inside. The only thing I can do with it is to chuck it. I went there with a proof of purchase hoping I could exchange the broke pencil to a new one. The answer was a NO. The lady behind the counter said ‘You could drop it and it cracked’. I mean so professional suggesting it’s my fault and that I came there to take advantage of poor business with one pencil. Btw, whoever is reading this, while I was choosing my colours a couple of days ago in your shop, your employee dropped some while doing a count. A really ‘great’ experience.

Bizarrely always out of stock. This art shop never has any supplies available. After returning on and off for over a year, I’m always told they’re low on stock yet they never get replenished.Empty shelves.Kind of like an art supply shop in the Soviet Union. Go to anywhere else for your art supplies.

I will never use their online service again. Beware! Items online are not necessarily in stock. They will take your order and your money but the company hasn't got the professional attitude or decency to refund your money within a decent time frame. The staff is rude and unhelpful thru out the process. After 2 phone calls the refund still has not been processed and I might have to contact consumer affairs.

NEWTOWN ART SUPPLIES - PHONEY AS A THREE DOLLAR NOTE! This was a while ago, but it's the same story as the other one star folks. Order online, no stock! After several unanswered emails I rang them, the pleasant girl I spoke to, asked if I would like to be put nearer the top of the refund list, as it was fairly long. Funny now. Not funny then! NAS also claimed, on more than one occasion they had already refunded me but I given them the wrong bank details (paid via PayPal).Funny now. Not funny then! It was referred to PayPal, and they again claimed I had been refunded.PayPal eventually came through and I can laugh about it now. At the time however it was no laughing matter. LIES, DECEIT and MORE LIES. This company really is a piece of work!Interesting thing though, the instore reviews are generally good, the online reviews are somewhat different. Jekyll and Hyde Art Supplies.If you are looking to buy online, AVOID THIS COMPANY, LIKE THE PLAGUE!