Looksmart Alterations

The lady served me was extremely nice and friendly. She worked in a very professional way when helping me to decide how my dress altered. I had my dress done very quickly (while it always took me longer elsewhere). Will definitely come back here when I need an alteration next time.

Terrible customer service and over priced for very simple hem alteration.

I have been coming to this place for over 5 years, every time they have been friendly and price was fair for altering jeans and pants used to be $24.95 without originally hem and $35 for keeping the original which is standard, I came here in august to alter two pairs of jeans and they charged me $45 per pair, which is paid because I needed it done quickly as I was travelling. I went here over the last week and they tried to charge me $60 to alter one pair of jeans with original hem, they were also very rude and dismissive there was another customer just before me that tried to get their pants altered to and were going to be charged similar price. I will no longer be going to this store, I understand inflation but not almost doubling your prices. I went to chadstone alter it instead which only charged me $40 with original hem!

I've been coming here for all of my alterations for years, even since I moved away from the area. The staff are always very friendly and helpful despite being super busy, and they do a fantastic job on all of my pieces.

I really hate leaving negative reviews and usually avoid reviewing altogether when my experience is negative. But I don't want you to go through what I did, so here goes:They measured my pants to hem and bring in the leg. The hemmed length was longer than what was pinned which was evident upon collection. What followed was the worst display of customer service I've ever witnessed. The tailor went on to abuse me saying that the tailor always worked to the pin and that I the customer had to own my decision and that I am wrong wrong wrong and that the tailor who pinned it would have only done what I instructed and that I'm entirely to blame. The pants did not come out the way they were pinned in regards to hem length. It didn't actually bother me that my garment was ready to pick up on time, and that they would need to be re-altered. But the abuse I copped from attendant... This is not customer service. People don't talk to each other like that. So rude.Shame really, because the workmanship looked solid. And the price was fair.

The ladies here do a fantastic job and are super speedy. I needed urgent hem alterations to 3 pairs of men's trousers done in a 2hr window before travelling and they got it done perfectly in just over an hour. Lovely service.

I gave my dress for shortening the hight and straps. Tailor measured it and I emphasized a lot about the size that l prefer. After a week they delivered my dress shorter than what they measured also they didn't act on the straps! When l again got back after half an hour argument they accepted work on it again but nothing changed. when l went there to pick up my dress one of them behaved me impolitely and aggressively. Don't ruin your dress there.

They were indeed extremely rude. They will also happily over quote a ridiculous price if they don’t want to do a job.

Awful customer service, do not waste your time with this alteration place!I decided to call up to get an idea of pricing before going in and upon going in, the lady tried to charge me an extra $15 on top of the original quote.. and all for a simple hem on a pair of pants. When saying that I was told something different over the phone, she was so rude and threw the pants back at me as to say you can take them and go then.Would never go back to this place, shocked if anyone is a repeat customer here considering how badly they treat their customers.

The worst service and most rude people I’ve ever met.Further - the price is double an ordinary repairer. Their works are avg too.