DecoRug

Trust me you don't want this people in your house. We thought it is going to be a simple process of buying and installing the carpet in a house that we bought but it ended up with 4 weeks of nightmare with pieces of carpets glued together. After removing our original carpet they just realised that they haven't brought enough carpet, they put pieces of carpets on the floor and they told us they will bring more carpets, they came back after 4 weeks and stuck those pieces again and left even without even vacuuming or taking rubbishes. After I called and complained the answer was we understand you are not happy!! Stay away!!!

David one of the reps ( I think that is his name) has been absolutely incredible. Very friendly, polite and professional. I had shutters installed and the installation team we the same. I can't fault DecoRug Tuggerah. Great price as well. One very happy customer.

Chose laminate flooring and had the best service from Bryson who also gave the best advice with Veri-Shades for that same room. The installers, Parthi, were wonderful too and very courteous, thorough, and efficient. I would definitely recommend.

Customer service was good.We dealt with a young lady called Emily, who pointed us in the right direction to prevent our large rug from moving. The product worked great and we are very happy. Thank you Emily ☺️Deco Rug Tuggerah

Lots of beautiful rugs. Very helpful. We could not decide on which outdoor rug to buy..they let us take 3 home to try. We purchased this one.

I would like to give a big shoutout to DecoRug at Tuggerah for a great installation they did on our timber flooring.The two guys that did the actual install were great. They finished the job in a day and it looked great, they cleaned up at the end, even cleaned the driveway down after all the cutting of the. I highly recommend DecoRug or a great job.

We are going to the department of fair trading over some shutters we have paid for to be installed over a year ago. After they measured twice than sent the wrong style they haven’t come back and we paid over $3,000 for them. So disappointing and unfair. We are still without shutters.

My house is looking fantastic thank you DecoRug Tuggerah. David was amiable and professional, helped me choosing the best carpet & flooring tiles, gave a perfect floor plan measurements and make sure I finish painting the house before arranging the installation. The installers were great on the day, communicated with each other making sure the floor looks immaculate before they go. It’s a full day job and they travelled quite a distance. The head office made a courtesy call a week later checking if everything is ok. The process went smoothly, I did have some concerns and encountered some misunderstanding but David at the Tuggerah store quickly solve it with excellent communication. I highly commendedDecoRug Tuggerah.

Cannot fault the sales person in the store who also measured up, he was outstanding. Everything else is a shambles. Still waiting to have remaining part of our flooring install completed almost 1 month after. No contact from anyone, always having to call to find out what is going on. Was booked in a week ago to be finished but the installer did not show up and no call from Decorug. Will not be recommending