Europcar Melbourne Blackburn

Please, please. Do not use this company. Toby (the Manager, apparently!!) is just rude, obnoxious and incredibly unprofessional. I've never dealt with a company as poor as Europcar Blackburn. Toby lacks integrity, honesty and basic ethics...in my humble opinion. He tried to charge me $330 for a steam clean of my rental vehicle because there was (very little) dog hair on the floor. Yes, I own a dog, the dog hair had transferred from my shoes to the floor of the vehicle. He accused me of having my dog in the car which (of course) never happened. I was more than reasonable but he swore at me and my wife and was quite personal with his comments too. I have looked at other reviews for Europcar Blackburn and I can see that others have encountered the same issue with the pet hair accusations. it seems to be their little way of making some extra revenue. Please don't use this company and in particular, please do not deal with Toby.

After being a loyal customer of Europcar Dandenong for 2 years i decided to try the Blackburn Europcar depot when i moved my business nearby. I will never be using any Europcar ever again because of their extremely poor customer service.When i returned my rental the following day half an hour late because unlike everyone else including the Dandenong depot that closes at 1pm, they do not, they close at 12pm, and as a new customer i would’ve thought telling me this would have been great customer service. The manager claims she told me they close at 12pm but if this was the case i would have been aware of it and not spent another day’s rental for nothing when i returned the van 1/2 hour late and it had closed.This depot’s manager is the reason i will never use Europcar ever again because she was extremely rude on the phone and she does not genuinely appreciate a customer’s loyalty, so from now on i’m going next door to Budget who have shown incredible customer service to me in the last month.Anyone that cares more about getting the customer’s money more than looking after the customer properly is nothing more than a brown nose to head office and that’s a recipe for disaster, which is probably why their Google Star Reviews are so poor and in the mid 3 Stars…

We booked a SUV for two days driving from melbourne to adelaide. Alan, Annas and Eddy are actually quite friendly and helpful. Very nice talking‘em. And the car is very new and with clean carpet as well as interior. It is reliable. Actually a very highly rated experience.

These guys are fantastic, and so great to deal with. The staff are a delight to deal with and to be honest they’re the nicest rental car place I’ve ever dealt with.

Great customer service! highly recommend! Larry went above and beyond for me and i am super appreciative for that! As another customer said great service like the good old days! Will defiantly hire from Europcar Blackburn again

I have booked a 8-seater vehicle 10 weeks prior to travel date. I booked well in advance knowing that there will be high demand during Christmas and New Year. Booking was confirmed already.I received a call two & half week before travel date and told it is booked out and will not be available. The staff at the local branch informed me that vehicle was damaged and will not be available for my booking period. I was then referred to customer relation who told a different story - it is because another customer extended rental period and they agreed to it. This is upsetting to me and totally unfair. They should not extend the rent period to other customer while I have already booked it. This is not how booking system works. Similar vehicle they offer is 7 seater . They say they provide enough time for me. But I cannot find 8 seater at any other rental places for this period.No responsibility from the rental service. Terrible and unreliable customer service.

Fantastic, positive, pleasant and very helpful staff.Great vehicles and reasonably priced.

I don't normally write reviews but this is really bad.Staff don't pick up the phone unless you ring more than 2 times, and then the man I spoke to was the most rude person I have ever talked to. He hung up 3 times while speaking to him, and redirected the call to the head office 1 time, who weren't able to assist. Perhaps he is this johnny" character other reviews have mentioned. 0/5 don't recommend this europcar."

Overall experience with Europcar is very good. The condition of the car is excellent, almost brand new car. The interior of the car is tidy. The staff is very friendly and helpful!