Rackley Swimming Kingston

The baby splash sessions are fantastic and so easy to book into, we had a slight hitch in the process to book into the paid classes but the team quickly rectified the issue and it’s worked out well that we could be fitted in. Miss Bec is a fantastic teacher and our Bub is enjoying his classes so much!

Why did you call to inform me that you weren't going to school? she said no money But when I cancel She also said that she deducted money every time even if she didn't go to school. Besides, teaching is very bad. In one class, she let the students get together too much.

Extremely disappointing experience over a number of months…Rackley seems to have made their twin goals: (1) MAKE AS MUCH MONEY AS POSSIBLE OFF THE CLIENT, and (2) REDUCE CUSTOMER SERVICE TO AN ABSOLUTE MINIMUM.They refuse to rebook lessons over the phone or over the counter and divert customers to their website (‘Parent Portal’) which simply does not work. We have raised this with them multiple times, and have missed out on about 6 lessons this year as a result. Even when the centre was closed because of Covid and public holidays, we could not rebook.They moved our 4 year-old child into a much higher level class, even though he was still very tentative and had not grasped even a basic level of swimming. After discussion, they ignored our concerns.When we cancelled his lessons completely, they informed us that it would take another 2 weeks (and another direct debit). This has happened to us twice in the past, with our older children.So, we do NOT RECOMMEND Rackley as a swim school.

NEEDS MAJOR upkeep/upgrades (YEARS AGO!); I cringe going into the change rooms (the Disabled's worse!)!There's no pride... ANYWHERE!..dirty pools & toilets, rusted seating, staff have given up, nothing's clean...it's embarrassing! Went ONLY bcos Springwood's closed!One star's one too many!

Kid's love learning to swim, because the instructors are so nice and friendly. Staff are friendly and very helpful. Love their caramel lattè, the food is nice as well

Have been coming here for a year. My child has complex special needs(psychiatric). Rebecca the manager and the regular staff have gone way up and beyond what any company could have ever gone. I have never seen in all the state's I lived in with such great service and care. They make everything much easier for the parent and child. They help out in any way to make the child feel safe and gain strength in the water and to overcome any fear that they have in the water. It's amazing having a second family here who understands severe circumstances. No judging at all. It's great to let them know if there are any struggles personally and they will do as much as they can to accommodate in every way. AND THEY DO A LOT. Much more than I do deserve but thank you soo much Rebecca , Chey and all for being who you are and caring so much to make my child feel that they belong and feel happy with you all. You make my child to start being happy again. Fantastic food as well. Great menu even with children who have eating disorders. Well done. Amazing. Wonderful staff with great fun personalities. They are extremely flexible as well which I have not seen in any business so far.Thank you all soon much

Great place to work, always given the support needed, lifeguard and customer service team amd Teaching Team are spot on, always seeing smiles and laughs whenever I have been at the facility! Love interacting with the Families and kids within the Learn To Swim Program, and having a good chat with the Public patrons, they always have a story to tell!

Out of 4 weeks of lessons 3 were cancelled morning off- I understand these things happen. Would call to reschedule and phone was never answered. Left voicemails, phone calls never returned. Finally got through and asked to un enrol my child- after saying his name more than 5 times plus Spelling it the staff member could still not work out how to unenroll him. Advised I would no longer be attending- I am still receiving messages “ reminding me of the swim classes”. Extremely unprofessional organisation.The classes we did attend were okay. Have gone elsewhere and can confirm rackley swimming Kingston service is subpar.

ABSOLUTELY FANTASTIC!! We have been attending since 2016 with our eldest daughter, and now our youngest as well since 2017. The teachers, customer service and management are all kind and understanding of our eldest needs. It is our second home.

Amazing all round customer service staff were very friendly and helped me find the perfect classes for my nephew and niece with a free swim assessment. I also do the Free baby splash classes with my 4 month old nephew he is learning so much so fast. Great place highly recommenced.