Australia Post - Bundoora LPO

Is what it is. Staff are pleasant but service can be quite slow and due to the store being relatively small, social distancing results in a queue extending outside the shop which is not ideal. Only go if I absolutely have to. Ample parking and a range of other useful businesses in Bundoora Square.

most rude customer service i’ve ever experienced, interrupted me before hearing what i had to say, staff never smile and are nasty. better off going to watsonia post office for nicer staff and a better, cheaper, experience. and judging by all the other reviews the manager isn’t doing anything about this disgusting customer service, they need to be fired as many people feel racially discriminated and attacked. please don’t give your money to this awful racist store

One star isn’t even worth it for this post office.DISGUSTING CUSTOMER SERVICE, I have been to this post office a bit over the years and the blonde lady with the glasses is by far one of the rudest people I’ve come across in my life, no greeting, very very rude, rolls her eyes and doesn’t even attempt to help. This lady needs a serious wake up call and maybe don’t work in customer service if you can’t treat people decently, she needs to GO

(Review updated Jan2023) I was saddened somewhat that the Unihill Bundoora PO closed as that was my local and some of the staff there were nice. But I am glad to see them working at the Bundoora Sq. branch. Hopefully their good service lifts the credentials of this branch.(Review updated May 2022.see at bottom of review)Called this branch one time, person answered no greeting, and phone just put on its side or similar. I could hear the workers talking in the background. I waited for at least 2 minutes, enough time to address my call. I could hearing everything, just idle chit chat. Not work related, then I heard a worker ask is there was anyone on the phone, other worker said, no, then first person said, put it on the machine, which I assume is the answering machine and then phone call ended. Rang back straight away and yes the answering machine was on. Have called several times since then on different days and always get the answering machine which says that no one is there and call again. Does not even allow you to leave a message. Also not informed on two occasions that I had parcel at the parcel locker to be collected, after 2-3 days it gets held at this branch. No informing of this. One item was sent back to sender, the other I managed to collect from here but only after I put the tracking in online and saw it was being held at the branch. Serving at the counter though the staff are friendly.Update. May 2022. Had a parcel sent from overseas. once again no notification that it was at post office for me to collect, Item was sent back to sender!!!!

Rude Asian female staff! Experienced very rude customer services this morning with a female staff who spoke Mandarin with me. I asked the Chinese passport photo just taken that looks like was not the right way compared to the sample of internet. So I was passed to this Asian staff by the staff who took the photo. The Asian staff straight away speaking with me in Mandarin and said, I can take another photo, but You don’t come back! You better quick, I am busy!! She spoke In Mandarin! I was shocked at that time the rude way of her speaking. It was for my 80 years old mother and she is trying her best try to take off her jacket and pose for picture!She is such rude to talk off me in Mandarin whole time even I can speak fluent English before with other staff. Such a shame…I bet if I insist not to speak Mandarin following her, she don’t dare to assault me with these rude words in front of other customers and her colleagues!Felt humiliated by such a rude Asian staff, treated me like this way and felt race discriminated by the same Asian who speak Mandarin to me! What a shame of her!!

I arrived at 5:01pm to collect 2 parcels, I was told that they closed at 5:00pm. If they were closed the door wouldn’t have opened and I wouldn’t have been able go inside and talk to them, they were being pedantic and intentionally unhelpful. How hard would it have been to take an extra minute to give me my parcels, now I have to make a special trip tomorrow!

One star isn’t even worth it for this post office. Very rude and unhelpful Customer service.

Got there at literally 4:59PM the other day and they wouldn’t let me in to collect my package that they had received only 20 minutes prior, and prior to that I had actually been at my house when they tried to drop it there but the man literally knocked and waited for two seconds before leaving with my package. The Asian lady at the front refused to let me in even thought it was not 5 or past 5pm yet, I explained that this was an important package needed ASAP and she still wouldn’t let me in and actually ignored me while I tried to explain that the man hadn’t even waited for me and I’d been waiting for it the whole day and it was an urgent parcel…

I missed my passport delivery at my residence as I was away for a couple of days. When I got back it was a Sunday, so the next day I attempted to go to the Bundoora LPO to collect it with my notification and ID. I also got a notification from my Aus Post app that it was ready for collection. When I got there, the lady who attended to me rudely said that the note stated that the passport was only available for collection the next day. When I showed complete surprise, she evenly turned and confirmed this with her colleague and told me to come tomorrow. I walked out of the post office, both angry with the rude indifference of the service and myself for not noticing the date in the notification slip. Just then I remembered the app. I opened it and it mentioned that it was awaiting collection at the Bundoora LPO. I went back into the post office and went to other staff member who retrieved the passport. In all my experiences with parcel collections, I have never met with such rudeness. Here were staff, who were quite happy to send a customer back without making the slightest effort to check if the passport had arrived. By the way, even though I mentioned this to all three present, they were were too racist to even apologise.

Would give a zero if I could!!! Aus post has caused my elder mother much distress when someone new to the post office in Bundoora square Melbourne had accidentally signed for her passport and then they said the package had already been collected, when the manager realised they still had the passport package under her name and someone else in the office had signed for it and processed it as collected, instead of apologising they demanded that she withdraw her complaint. Overall so much hassle. Deliveries do come on time, but definitely avoid getting auspost shipping where I can from now on. I definitely think they’re a bit racist as well, since if I walked in with any kind of similar situation with my white blonde fiancé I can guarantee these issues aren’t as prevalent and their behaviour much different than how they have treated my mother. She had also had to miss an entire day of work due to the fact she was waiting to collect her passport at a certain time and it was never even attempted to be delivered to her directly.