Shiels Jewellers

The lady at the customer service desk need some training on how to talk and deal with customers. I actually did not see the name but she looks lime from Indian sub continent and she was on the shift on Sunday 28th august 2022 at 3pm.She is very rude and her selection of words and the taunt she gives feeling as if we are the criminals. She even bold enough to tell that she is worried about current customer than the customer who already brought the item. She think that if customer does not come back it will not harm her.I do not know whether she own the store or she is hired . If she is hire than who ever have hired her need to give some training and hard effort to make herself fit in the shoes . Hope it gets

I bought a 9 ct white gold and topaz ring from Shiels in Blacktown for my granddaughter for Xmas. She hasn't seen it yet but I think it is beautiful.The staff were so friendly and helpful. As my granddaughter is only 14 she can only wear a particular style of ring and Shiels was the only store that had rings suitable for her age group.I would recommend Shiels to anyone looking for any type and style of jewellery.

Marcia the manager was very helpful and amazing service in helping find a watch . I will be back and highly recommend seeing Marica for all your needs

Great customer serviceTeam member by the name of PARYA is an asset for the Company.She is very helpful ,friendly and offered good customer service.Abhi

I bought a lovely Tommy Hilfiger watch on Sunday 31st July 2022, from Shiels in Blacktown and I love it. The service was fantastic too however I have noticed that the watch is missing a blue washer" around the crown and will contact the store to get this rectified. It had the washer while in the display window but right from when I purchased it

I bought my earring from parramatta and in 10 days they got broke/loose from post (manufacturing error). They keep coming off. I went there the manager temporarily fixed those so when I came home they fall off my ears again.I went to Blacktown(as it’s close to my home ) branch to exchange or refund them but the refused to help. They said we will send it t head office so they will fix it. They asked me to give pic of original receipt which is sent. I went after 20 days asking for if there is something from head office but they said they will inform me when my earrings are back. After 3 months I went again and the lady said your original receipt was never uploaded (staff incompetence) so please send again. I sent again . In short after 30 days I got them back but the earring was not opening from lock (after fixing) so they exchanged .Poor staff service . In receipt they say the will exchange or refund in case of manufacturing error but they didn’t, it was Clearly manufacturing fault. Never going back again to these idiots .

Saw they had a grand opening sale. Walked in on 2 seperate occasions to look at, and hopefully buy, a watch. Was ignored both times. All of the ladies were chatting with each other.I guess, if you don’t wear designer clothes, they just ignore you.

I have been looking for a Diamond ring for a long time. Never could find the right one or the right price. So I seen there was a new jewelry store in Blacktown with grand opening sales. The moment I entered the store Shabs was so helpful and patient with me. Nothing was a problem! Not only did I find my forever ring in store I noticed they had a lot of unique styles of jewelry. I would not hesitate to go back there and have a browse for Mother’s Day and future purchases.