Darwin Motor Group - Winnellie

We have had nothing but unpleasant experiences with Darwin Motor Group (DMG), as well as their previous business Barramundi Group.In 2015, my partner and I bought a Kia Cerato automatic hatchback. We were advised by our sales person at the time that he could guarantee" that we would receive $2

I was very impressed with two very excellent salesman at Darwin Motor Group (Used Car Department). Joe and Dave where exceptional. They both where helpful and friendly and I was absolutely amazed how they both went out of their way to help me buy a car. They are both top blokes and I certainly would go and see them again to buy a car.

Honestly couldn’t fault Darwin Motor Group! Dealing with Tony whist buying my car was seamless. I was in another state and he offered all the assistance he could to make the purchase smooth and pressure-less. He was more than willing to help with anything in which I needed. Jack from finance was easy and offered any assistance when needed. I would recommend DMG to anyone wanting to purchase a car.

It's about car recall. Last year i went there and got my car brake checked and i was told yes it needs to replaced. My service was booked But when i was there. My replacement part was not. This year finally I got a message saying it's here. But when I called they said it's done according to the system. I was not there how could my car was serviced?The customer service was horrible. No communication No caring. I asked to talk with his supervisor He said she was not here and he doesn't know her phone number.

We bought a brand new MG ZS electric less than 6 months ago and it had an electrical fault that stopped it working last week. This was on last week of May 2023.DMG's Customer service has been atrocious throughout the ordeal, very unapologetic, unhelpful and not taking into consideration the amount of time off work this is costing us. This issue could have been easily mitigated by offering a loan car or another alternative early on, but they didn't.The car was towed in to DMG on that day and returned to us 'fixed'. The next day it was lucky I had switched cars so my wife had the kids in my car while I was driving the MG. Suddenly it lost all power and I had no acceleration, no power steering, not even enough energy to put the hazard lights on! Likely the break lights weren't working either because the car behind nearly rear ended me. I couldn't put the window down to wave them through, and I had to muscle the car onto a side road.Because it was Friday, the car had to be towed to a safe locked car park and then delivered to DMG on Monday 5/06/23. That left us without a car for the whole weekend. DMG explained that because they couldn't 'see' the car, they couldn't give us a loan car, even though it was the same fault they had allegedly repaired that same week.I asked them to please ensure us the car would be safe to drive. It was returned to us after changing the small battery and running some tests - whatever these were.The next day the car failed again while my wife was driving down McMillans in another perilous situation where the car had to be manoeuvred to a safe spot. It was towed again back to DMG on 6/6/23.DMG's customer service has given us lots of excuses, and little responsibility or apologies for putting us in danger twice as their crash test dummies to find out that their 'repairs' didn't work. No admission that they clearly didn't know what they are doing or how to fix it, considering that after two attempts they still returned the car with the same problem, saying that it was 'safe' to drive. Clearly it wasn't.We have been asking for a loan car to use in the meantime but none has been made available. Since this is their issue, I proposed to get us a hire car but they can't even organise that. My wife had to cancel all her meetings because she could not get to them without a car.Customer service has been appallingly unhelpful, shifting the blame on us when they run out of ideas on how to fix this faulty brand new car. Yesterday they said they would (finally) organise a loan car for us, and then confirmed this when I called at 4pm. Alas, they never got in touch with me and we still have no car to drive around.If I could give zero stars I would have.Edit 13/06/2023Attn to K. M from DMGDirectly after I gave a 1-star rating I received a message asking for details. I immediately provided the information requested by the customer service manager K. M.And? There has been no further comments.This unfortunately shows the level of care from DMG. After a week, I was expecting as a minimum an apology for the inconveniences. Alas, there has been no attempt to do so.

It is so sad to see the bad reviews for dmg. I am hoping that I will never have to change my review experience. Manager Blake was a gentleman and treated me respectfully and my experience was quick and professional. My paperwork was completed within my lunch break, absolutely brilliant. Luiz my sales person was under the pump but still delivered on time with a professional and sweet manor. Thank you both for letting me get my first brand new little car through you. Regards aura

This would have to be the worst service we have ever encountered anywhere. Not only do they not return calls or update you on your car, they have absolutely no idea how to fix cars either. After 4 weeks it took us to provide them with the information provided to us by another service department in order for them to be able to fix 2 very simple problems that should have only taken a couple of hours in total. Very poor service and would suggest to take your car anywhere else but here if you have the option.

Worst experience ever. Bought service inclusive 5yrs ago when I bought the car. It was expired on 14 Jan 2023. I called them before this date to book for my last service but no one picked up. The day they respond was 19 Jan 2023 which is only 5 days after the expiry date. I asked via phone whether I can use the service inclusive they said yes. But when I got there they asked me to pay over $1000. I told them the whole story they said they will look into that but Still no outcome till now. Because of the covid I only did the service three times under the package but they has no solution under the pandemic and even refuse me to do after 5 days passed the expiry date, even though I tried to contact before the day. Bad customer service!!!!!

Mechanics are reliable but office...They forgot to order my parts for 4 weeks, which made condition worse. I needed to wait for another 2 weeks. So frustrated coz I wanted to keep my car safe for new born baby.Plus, don't trust their words I will let you know". They didn't call me when the parts arrived (despite they made me wait so long) and services were done.I don't think I'll send my car to them again."

Dealt with Dave at Hyundai. Had a great experience. Dave was very helpful in the sale of my car and felt very genuine in his recommendations. My car arrived in time which I was very pleased about. Thanks to everyone who made this process easy and exciting!