Fone King Repair Centre HQ

Blown away by the customer service and the experience of the technicians. I came in with a smashed phone screen thinking it’d be an easy fix, turned out I had a burst battery from the last phone repair place. They gave me a few options so I could choose one that fit within my budget. They even cleaned the back of my phone. I really trust these guys, friendly and knowledgeable and well priced. The technician also had finished for the day but stayed back to help me. Really grateful and my phone feels good as new! Thank you

Excellent. Can’t recommend this place strongly enough. Great service - my smashed iPhone 6 was repaired in double quick time. Knowledgeable staff recommended a great screen protector and case to help prevent it happening again. Despite not being an official Apple repair centre I was actually recommended to come here by the nearby official place (as my phone was no longer in warranty and the turnaround time would have been a LOT slower if I had gone with them or Apple). With a much faster turnaround and at a significantly more reasonable cost, choose Fone King and don’t bother with the apple store.

Best Fone Repairers in the game! Staff are super nice and make it fun! I recommend Alex, you guys are awesome!

As is so typical of these dirtbags they are abusive, manipulative and plain ugly in the extreme if you are supplying to them. If you are supplying anything in the industry do yourself a favour and stay right away from phone repairers in general, and especially this one. I will never go near this type of buyer again, not with the mental health of my staff at risk like that.

HiI had a crack on the back camera glass of Samsung S20 Ultra and since Fone king has a good reputation and got my previous phone fixed from fone king i went back to fone king Burwood on 10th June to get my S20 fixed. They replaced my glass. 2 weeks after it got fixed i noticed dust seeping in and clouding the camera glass affecting photo quality. So I went back to them during the lockdown period to get it fixed again...and found out that it was not glued properly at the first place which caused the issue.So they opened up the phone and cleaned it for the second time. 2-3 weeks after that the same issue happened again..after a while i went to CASTLE HILL Fone King , making it the 3rd time visiting for the same issue. My phone was opened up for the 3rd time and fixed (!!) again.I was promised that this will be the last time I will have to visit for the same issue.Unfortunately, The issue HAPPENED AGAIN !! after 2-3 went to FONE KING HEAD-OFFICE - ALEXANDRIA. got to know from them all this time the guys from Burwood and Castle Hill were not using the right tape to glue the joints. They opened up the phone again and FIXED(!!!) it again. But the issue happened again and the camera is covered with dust and due to all these openings and all ( 4 times) my camera is damaged as well now.Now I have to go to Samsung to get the camera replaced altogether which is going to cost me $500-$600 and an enormous amount of hassle as I need the phone for my work on a regular basis. Don't even get me started with the hassle I have already faced due to the extremely poor service.My point is, if you guys are unable to fix the issue, you should have told me at the beginning. I would have gotten it fixed from somewhere else. If someone is trusting you guys and in return gets this utterly low service quality, that is highly disappointing.I expect someone to take a step regarding this matter and i want compensation for all the hassle and damage caused which could have been easily avoided if Fone King was bit more responsible.I Sent them an email a month ago. no one replied or contacted me regarding it.

I took my phone in to get the battery replaced for a Pixel 1 using a battery I bought from Kogan, as the process of replacing the battery was deemed too delicate without all the right tools and equipment.They allowed me to watch the process and talked me through what they were doing, and why they were doing it as I was curious having fixed all my previous phones.The battery I bought had a fault as it bulged slighly which would have made my screen bulge. They offered me one of their replacement battery they had in stock (it was actually cheaper than from Kogan), and the phone's battery was replaced on the spot while I watched.The technician was very skilled and experienced in the disassemble process, and they had a great process of knowing the intricate pitfallls of the phone. They replaced everything back, including glues and adhesives as new.Having professional IT hardware experience and an electronics engineering background, I thought their workmanship was exceptional.I would highly recommend Fone King Repair Centre HQ and will be a repeat customer when the need arises again.

Ask for Martin, Peter or Alex. They won't let you down. Best in the business honestly. They saved my business

Dealing with Saruful (apologies if I spelled incorrectly) and Nathalie was a pleasure. They weren’t able to retrieve the data on my phone but it wasn’t for lack of trying from their dedicated technicians. They gave me plenty of options with where to go and kept me updated throughout the process. Thanks guys and I’ll hopefully not be back soon haha.