The Cheesecake Shop Waterford West

I was terribly disappointed. The tiramisu gateau was dry and tasteless... no hint of coffee at all. The tropical cheesecake had a funky after taste. Now these took an hour to be delivered so maybe being left out for that long in a car wasn't a great idea.

Very yummy thank u so much good service as well

Many cakes style option with weight option also available same design, price good as well.

Worst experience I have ever had at a Cheesecake shop and will never be returning here. Asian lady owner was so rude and aggressive! Every time I’ve bought a cake from any cheesecake shop, they’ve always gone to the back fridge and retrieved one from there. The attendant serving me (not the Asian lady) gave me the cake from the display window. When I questioned the attendant if she just pulled out the cake from the display the Asian lady immediately jumped in and insisted that that was her process and was the correct one at that! She said every other cheesecake store not serving from the display window were all operating incorrectly, based on their training received from Sydney? Not knowing how long the cake had been sitting in the display I asked her when it was baked and she couldn’t tell me. Just that they are a cake shop not a bakery that bakes on the day and sells on the day! So I asked her if she had anymore beesting cakes at the back and she insisted it was the very last cake they had in store and that I was lucky to even get it. This isn’t even the full conversion that was had as there’s too much to write! Overall, worst customer experience ever.

Very bad service. Tries to place an order which wasn’t too much has been ordering with cheesecake over a decade now but never been told oh no no no it is too much for us need 2 weeks just for the coloured piping around the cake and changing the white cream to blue cream. Nothing else just nothing else just nothing. 7 days were not enough needed 2 whole weeks just to change the cream colour. Never have I ever been told this by any other cheesecake shop before that 15 days required to change the colour of cream. The lady was happy for us to go to another cheesecake shop bkz that was “Too Much Asking”

We have been Customers of Thus Cheesecake Shop since it opened owner operated, always happy to help all our birthday and celebration treats are from here! Col and Nelgy are our families must go to for all our needs and we have always received above and beyond customer service ! Regulars YES !! Good old fashioned customer service that started with a Happy Birthday Dodgee birthday cake ! Thank you guys little Dodgers 27 th cake was awesome

We've tried several different Cheesecake Shops and this store is my FAR the best. The cakes are fresher and taste much better! I ordered my wedding cake from here and my guests kept telling me how much they LOVED it!! Even my health crazed friends indulged in not one but a couple of pieces because it was that GOOD!

The cake looked fantastic and tasted even better! Great service and price. Highly recommend this particular shop for all your cake needs. Thank you!

This store is fantastic ,ordered the birthday mud cake and the choc mint celebration cake and the quality was to the highest level. Cakes tasted great. So fresh and tasty. All staff and manager give great customer service so friendly and extremely helpful.So happy i have found this store!!Keep up the great work!