Palazzo Versace Gold Coast

Room was large but slightly outdated and a bit tired looking. The bed was harder than i would like. Room was fairly clean. Dust on the picture frames and on all picture frames down the hallways. The room was subject to a fair amount of road noise and the windows and doors don't seem to be double glazed. Another problem was that the heating didn't work, and normally, that wouldn't be an issue if the hotel didn't know that it wasn't working. However, I was informed by house keeping that the systems are old and don't work for heating. This is very poor considering the room is $579 per night and isn't upto the 5 star standard that is expected from a hotel of this standard. I was offered a small heater that was more or less useless. I was offered a room change at 8.45pm, but my 6 year old daughter was already asleep and wasn't prepared to wake her up. On a good note, the breakfast was outstanding and arguably the best buffet breakfast I have ever had at any hotel. The customer service was excellent. Overall, I would rate the rooms 3 star, customer service 5 star, food and beverage 5 star, hotel condition 4 star.

Great rooms and amenities. If you’re a person of color be prepared to be treated like an alien. The white staff is unfriendly and refuses to give service to everyone across the board equally especially in the restaurant for breakfast. Don’t go here if you want to be treated with respect and dignity. Your staff needs training on how to treat people of all colors. The 3 star is actually due to the only kind chef from Peru, 95% of the staff obnoxious!

A fantastic experience from the moment we walked in. Well worth the cost if you enjoy the luxury lifestyle. All the staff have been excellent with above average service and the five star rating is something most other hotels don't deliver. You won't find much better Anywhere in Australia. We'll done everyone. *****

We have previously and happily stayed at this Hotel . We are well travelled and love Hotels with this special touch of luxury .This last stay three weeks ago unfortunately tarnished our opinion of Gold Coast Versace . We wrote to management twice and gave them a chance to apologize before writing a negative review but we have received nothing but silence . Our timing was unfortunate as on our first day the pool area was closed for tree maintenance .... and the foyer lower lounge was closed off for a wedding . The noise level from the wedding while trying to enjoy high tea made having a conversation difficult . I understand the wedding but all Hotel guests should enjoy what they have paid for also . We voiced our disappointment of losing our only full day in the Hotel to the duty Manager . We were astonished by the lack of professional and courteous PR expected from a 5 star Hotel . He only said so what do you want me to say

Absolutely loved our stay here. Super clean and service was amazing. Pool area was nice and big and good for kids. Breakfast buffet was great and waiters were very friendly. Also enjoyed the room service. Will definitely come back.

such beautiful hotel stay. A worth staycation just to appreciate the beauty of the place. Nice pool views and the jacuzzi bath was just delightful. Had the most restful night sleep and breakfast just full of flavours. The coffee was just perfect. Loved it.

Stayed here for a family wedding and had the best time! Delicious food, best buffet breakfast. Pool was amazing. Staff were incredible. Everything was clean and well presented. We had a baby in tow and it wasn't an issue at all. Loved it!

Full of racists. 13 years ago I visited there with my parents from Japan. At a restaurant beside pool, we had a brilliant white lady who mocked my mother’s Japanese accent when we were ordering food. As a international student in Australia at that time, I felt like we were treated as a second class citizen. I made a verbal complain when we were checking out, being shocked at the following remark from a receptionist with European accent.” Sorry about that. Do you write a letter of complain? Enjoy the next visit!”Living in outside of Japan for a quite long time, I would say this racist experience comes as always top 5. As for a customer suggestion to the management, I suggest you to put a paper “No Dogs and Asiatics Are Allowed” inside the lobby in 2023 to see what kind of reaction will this hotel receive from the society. Hence, I sincerely demand this establishment to deliver an apology properly made and to immediately improve the staff morale behind the toxic work culture and their cross-cultural sensitivity by conducting adequate and substantial action plans. If YOU from the hotel think Japanese and Asians are all quiet like sheep and are unable to speak and write a word of English, you are clearly being mistaken. 13 years after you mocked me and my mother’s English in both spoken and written form, I’ve managed to share a beef to you in a open official review site. A reply is a MUST and DO NOT ESCAPE and IGNORE.

Decor and detail is everything!Stunning hotel - definitely lives up to the reputation and hype. We used the following facilities: pool, spa high tea (additional cost of course) and buffet breakfast. Everything was excellent, though the buffet breakfast could definitely improve. Quality of cold meats and sausages was far from good.On a positive, the staff are absolutely delightful and make the experience all the more special. Would highly recommend this hotel to anyone visiting Gold Coast.

Exceptional service from the serving staff at the restaurant. Unfortunately team at reception was less welcoming i felt as if i was an inconvenience to them they were not very friendlyRooms are looking a bit tired and dated.All our meals were truly exceptional would highly recommend High Tea