H&R Block Tax Accountants - Mitchelton

I paid for a face to face appointment - this ran massively late. They then held onto my documents for over two weeks before saying there was something I forgot to sign. I signed and returned it also querying why I was charged more than family and friends in a H&R block down the road; a week later they didn't answer my questions and instead, sent me the same form again asking me to sign, AGAIN. Over three weeks later they have finally submitted my tax return - who knows. When all you want from a tax agent is a speedy and efficient service, this definitely was not it. They were disorganised, on reflection I feel overcharged, poor communicators and did not deliver the service expected.

I did my tax return with Tiffany at Brookside yesterday and she provided me with excellent service. She was able to understand my tax situation quickly, worked through my various business expenses and knew exactly what deductions were applicable to my situation. I highly recommend Tiffany and will be returning for her service next year.

Just done tax online after 3 years because prior to that got my tax done at this office and was told will be receiving $4700,instead got a bill for $20000,initially the account bill was $400 to lodge which I refused to pay,after completing this year's tax the ato took almost $1400 of my return to pay these Muppets,a lot of interest and big gain for stupidity,avoid like the plague

Worst customer service I've ever experienced.

I booked an appointment for 4pm and arrived on time to a quiet office attended by a late middle aged man. I stood at the entrance for what felt like minutes while this man stared at me with a half perturbed/ half confused look on his face (It was probably 15 seconds TBH) after this time I said Hello?" and he replied "YES?" abruptly. I told him I was here for a 4 o'clock appointment and he said No I wasn't. I assured him I had a booking