Max Brenner - Robina

Very poor experience tonight at robina.On arrival there was only 1 staff on. We were warned that service would be a while (that was appreciated).In saunters 2 young patrons hassling to get served with special treatment. Helped themselves to cutlery etc.A second staff member arrived and these 2 patrons were given service before all the paid and waiting customers.Very strange and not professional at all. If the 2 young kids are off the clock staff or somehow affiliated with owners… I would be very embarrassed for the establishment.The first employee, originally on their own handled themselves with composure and professionalism. The 2 stars is for them alone! The food, when it came was fair. A bit on the dry side.

Haven't been to Max Brenner for some time because I've been seeking out my waffles elsewhere. My friend and I decided to pop in and share some waffles, we opted for the waffle celebration!Staff were very unhelpful. He didn't seem to understand what I was asking about the dish as I wanted to know if we could swap some things as we weren't keen on the banana and toffee. I also wasn't sure how big it was and wanted to make sure it was appropriate for us to share, he responded with its enough".When the dish came out

Absolutely terrible experience. We were told there would be a wait which we had no problem with. We ordered 2 coffees and a cookie . There were 3 tables waiting on orders including ours and 3 male staff on. One staff member in the 40 minutes we waited changed 1 bin and then was on his mobile phone. A younger staff member was cleaning tables and the other staff member was in kitchen. Not 1 staff member went near the coffee machine and cookie only needed to come out of the cabinet and be put on a plate????? Didn't happen so we approached counter and asked for a refund. The guy on the phone said they were busy cleaning cause they were about to close. We questioned that 3 tables were still waiting for orders and he said they had to clean. We got a refund and we know another table were getting a refund too. The staff had no idea what they were doing. A whole heap of I'm assuming staff that weren't on duty came in to hang out and talk to staff that were on and went behind counter . Nobody wanted to actually do the orders for the waiting customers. It was just a joke. They turned away about 7 lots of customers after us saying they has sold out of everything and when we left we ran into some of those turned away customers at another dessert restaurant and they were told that that Max Brennars were out of cups. Just 3 staff members that didn't want to serve customers anymore. The management needs to have someone in charge that is customer and service driven. This place currently is an absolute joke. Very disappointing.

Went into the store tonight excited to take interstate family visiting to try something different and we walked up to the counter to order when the guy behind the counter announcing to all in the line that there is in excess of an hour wait for ‘all services’, we had not even mentioned what we wanted to order or anything at this stage!There was around 5 tables in the restaurant with food and drinks, multiple tables not cleared so you couldn’t sit down anywhere and 4 guys behind the counter not doing much or preparing any food so we and other customers in the line were confused how they could have an hour wait for all services?!They were not run off their feet and us along with the rest of the line walked out! Terrible for business!It did not make sense, and from reading other reviews this is not uncommon, this was such a terrible experience and we will not be back!

Everything was nice hot chocolate could have done with a little bit more chocolate in it. Customer service was ok . Not as good as it used to be

One star is generous for this establishment in Robina.On arrival there was a fly in the cake cabinet and when I advised the staff they shrugged and said they didn’t care.I asked for a crape for my daughter with no fruit and cream and when the order arrived it had fruit and cream in it.I advised the man I requested no fruit and he said that’s how it comes. Didn’t bother to tell me they are pre-madeThen our crapes came out cold and taste like eating cardboard.I could not eat it.$80 for 3 crapes I would have expected a lot better than the rubbish we were served.The staff care for service was so below par. They presented food sloppy and chocolate running all over people’s crockeryIf I owned this business I would fire all staff or close my doors.Will never return

Came here for the first time since the renovations to satisfy my chocolate lick craving, not an exaggeration waited exactly 25 minutes for my minuscule pot of chocolate. I know it’s only $3 so maybe i’m not worth the time of their day but how ridiculous to wait that long. Was contemplating jumping the counter to ladle myself some chocolate into a pot. Can smaller order not take priority over the hot chocolates, shakes, cakes and fondues?edit: After reading some other reviews it seems some people were notified about the wait times before ordering, I was just given a number after I paid and sat myself at a table. Staff member maybe spoke two words with me. Wouldn’t have order it if I knew it was going to wait 25 minutes. Service has just gone downhill.

The tables was dirty , we call the waiter many times then she didn’t clean well . The food was good but l didn’t like 80s milk shake.

May 16, 2023. 8:30pmI ordered 2 hot chocolates for me and my partner, the male staff member advised me the order would take about 20 minutes and I was fine with that but about 30 seconds after i sat down the female staff member brought out one of the hot chocolates that had been sitting on the bench for a while already cold, I questioned the lady to see if maybe she made a mistake but she assured me it was ours. She also said “oh sometimes thats how it is” The other hot chocolate came out about 15mins. It was not how we liked it. We’re not happy.

I came into Max Brenner at around 9:15pm last night ( Friday ) and saw their desserts cabinet completely packed up in boxes. When we approached the counter we were standing there waiting to be served for a while, with no acknowledgment from the man behind the counter, we were advised by the man that there would be about a 35 minute wait, which we were okay with. When we tried to order he told us that they were not serving any hot drinks or any food beside what was in the cabinet, which was packed up in boxes? While we were waiting for our food we saw the same man sat on his phone and dancing behind the counter, completely ignoring any new customers or making any food. He then disappeared out back and left a young girl to serve, bring the food over to the table and make the food, I am going to assume this girl was not a manager or anything. Overall, really poor experience in terms of service at Max Brenner, and just really bad for the other girl having to put up with her co-worker. Don’t know if i will not be returning.