Bupa Dental

The worst service I've had in Australia. The dentist is not well trained. I explained to the dentist that I see a big dark decay and would like to have this fixed, before I sat down. The dentist (better to hide her name) directly let me lie down and took 2 x-rays with one x ray blurred, and started with whole teeth cleaning... But I had teeth cleaning 2 months ago! I stopped her in the midway, and feeling so hurtful of teeth gum, and I tasted blood in my mouth for quite a while! She did very brutal cleaning. I was so confused and further explained with her---I just would like fix the decay. She thought I was a new patient that should do check-up and cleaning... Wordless. The ridiculous thing is, both of us saw the obvious black decay, but the dentist told me No Need to do a filling, and she just let me go back home to monitor another 6-months. I visited another dentist at St Leonards today and he showed me the photos inside the decay--big, wide, which needs filling urgently, and he fixed it perfectly. Not recommend Bupa Dental Chatswood if you care about your dental health.

I had 4 wisdom teeth removed in December 2020 and recovered quickly - great worry free experience! Highly professional in both technical and customer service. Would recommend choosing Bupa Dental Chatswood

What a great experience! Dr Watson was terrific at alleviating my anxieties and concerns. She was thorough and detailed and took the time to clearly explain any issues she identified. All the support staff were great too. Not only that, the room itself was light and airy and the chair super comfy! I loved the TV on the roof too! Can't recommend enough - very happy and will be going back for my regular checkups as told.

Friendly and nice receptionists and dentists. I've been going there for a few years but noticed the service level has deteriorated significantly. The regular semi-annual dental checkups and clean were rushed within 20 minutes, and felt like an assembly line. For example, the scaling of plaque and tartar removal was rushed and mainly on the bottom teeth and hardly the top. The electric brush polishing was fine, but they didn't follow with the flouride treatment mousse. I thought it was due to the dentist but after having gone through three dentists in 18 months here, it was consistent and confirmed to me that this Bupa Dental practice (or could be Bupa-wide corporate push) has become overly commercial and applying shortcuts to squeeze in as many patients rather than providing full dutiful care and service. Never go here again.

Great service. Disappointing rebate.Service and customer care was great. Very friendly, helpful staff and a great dentist. Disappointingly, as a top-tier Bupa extras customer, the gap for a basic checkup, clean and x-ray was very high, particularly given that they are a Bupa dental clinic. Is it too much to expect competitive rates from a Bupa dentist given that I am a top-tier Bupa insurance customer? Surely it is not unreasonable to expect the highest rebate from an insurance providers own dental service.After this experience, I shall rethink my health insurance provider and dental practice.

I have been avoiding the dentist for years due to some terrible experiences with Gov clinics when I was young. Dr Kasey has been amazing, had lots of work done but it has been painless and she couldn’t have been better for a long time dentaphobe. Her sense of humour is questionable and I prefer the sound of the drill to her singing, but if you want a trustworthy dentist, she’s the one... Thanks Kasey!

Work ethics isn't the best in my view. Whilst bupa insurance covers the costs, a simple clean up and check up procedures ended up costing more than $300 leaving you less insurance benefit to enjoy for the remaining year. Examples like if the x rays were not taken properly the first time and had to re-do it, this should not be charged again at customer's costs. Even after the check up that all is clear no problem, they asked if another x-ray can be taken which they'll charge you again for the sake of it. Unnecessary testing to see if your tooth can feel anything whilst you already told them you feel sensitive in one tooth. Of course, another fee is charged for that. Seems like they're really attempting to find ways to charge more. Again, even though my Bupa insurance has covered it off, a bit disappointed in the work ethics.

I highly recommend Dr Kasey. I needed to have an emergency crown two weeks ago and Dr Kasey was the most caring dentist I have ever been to. She was great at explaining the procedure, understanding of my anxiety of the dentist and had me out the door from start to finish within 1.5 hours without feeling any pain or discomfort. On top of that, she had great empathy and was incredibly kind. The surgery also has the latest technology and very friendly receptionists.

I went to this practice due to my existing Bupa insurance plan, thinking I would be getting a premium service. The dentist was cold and gave me a judgemental look on the first visit and the rest of the procedure was as perfunctory as it could possibly get. No apology was offered when randoms were walking into the room in the middle of the procedure in my most vulnerable position and when it became painful and uncomfortable, no breaks or care for my welfare was offered, as I was probably in the way of their next customer.Pretty much the most disgraceful and unprofessional dental practice in town.

As old customer who came back to visit this dental practice recently I have to say the quality of services has improved, especially the quality of the doctors and dental professionals. I like Dr. Kasey though she's super busy with her schedule except for regular check-up booked from 6 months ago. Recently I did emergency procedure to replace an old filling and I got a new Doctor Austin Wu and he's great also though he seems young. He explained the procedure quite clearly and suggested alternative long-term solution to consider. The procedure was done quickly and with not much trouble.I should give 5 stars to the practice, except I sensed lots of confusion and mistakes / errors with the booking system and front-end receptionist services. This area of the business needs to be improved to provide real 5-stars service to customers.