The Good Guys Taylors Lakes

Place is mediocre. Didn't seem particularly busy but were obviously too busy to even see if we wanted to buy anything. But don't be disheartened because we went somewhere else and they weren't interested in serving us either. I guess we don't look young or hip enough for the predominantly young staff.

Looking for coffee beans could not get an help even from front counter as she stuffed a chocolate in her mouth while serving me had to walk of and look for help elsewhere which I could not find. More training needed I think will take my business some where else.

I feel very let down and lied to. Ordered a fridge for my son in November, paid deposit, and ordered for delivery in January. No problems they said. Except in December when I go to finalise payment they say there is no fridge and don't know when they can get one. I was assured initially that they had one in stock. The care factor was 0.Noteven an apology.

Don't ever shop here. The team here is incompetent and irresponsible. They will screw you over a dozen of emails and still not refund you.

Next day delivery my @$$. Need to wait a month for delivery.Then after paying for installation via good guys home service, the installer asks for more cash, even though the terms and condition say the installation price is already over quoted to cover extras and to not pay the installer anything in person. But then when I ask for help good guys don't know what to do.So good guys have effectively taken my cash and delivered nothing in return

If I could give this place 0 I would. Brought a Hisense TV from these guys and after about a year we started having issues with the TV as it would turn on and off without reason and apps would crash. Called them 3 times and they told us someone will come out and have a look. Nobody came and we finally gave up and went in store and asked what is happening. We agreed that the TV would not be replaced and we are happy to add in extra money to upgrade and would return the faulty TV. New TV was ordered and after 1 month the TV was finally in stock and delivery was organised for this Monday. Two delivery drivers arrived at our home without the new TV and were asking for the faulty one. We declined as we wanted our new TV and they told us they would come back later in the afternoon. Nobody showed up to our home. After multiple calls someone told us oh there was a mix up and now delivery would have to be rebooked. We were told someone will call us and delivery will be on Tuesday. Nobody called us until Wednesday and we were told someone will be here today. Nobody showed up again to our home. We have been promised deliveries for 3 days in a row now and will be asking for a full refund if the TV does not arrive tomorrow. Absolute joke

Got a little over-eager and mistook a full bladder for desperation and tried to sell me a washing machine I didn't actually need because the one I wanted wasn't in store at the moment. Succeeded in losing that sale PLUS the matching dryer I was planning to buy next month. Good Guys' loss is JB's gain, I guess.

Best customer service you can get. Rhys the store manager is amazing. A very intelligent young man that goes far and beyond of what's expected. The new clean store is a bonus. Keep up the great work.

Absolutely no service, came in on a Saturday morning wanting to buy a new oven and cook top, waited 30 minutes and didn't even see anyone to approach to get some service let alone be I ng approached. Gave them the beneof the doubt went away for a coffee came back about 40 minutes thinking mYbe staff where running late or started a hour after store opened, waited another 20 minutes with same story didn't even see a staff member to approach for service