DHL eCommerce Australia

Package shipped from the States 2 months ago.Touched down in Melbourne on the 1st of December, where it sat for 2 weeks (ok, covid I guess?!) before being sent to Sydney for processing"

Absolute worst customer service I have ever experienced. They do not look after their business customers. I posted 4 parcels to China using their tracked service in January and the tracking shows that they never left Sydney. I have been emailing them now for 5 months and they still have not provided any sort of help or compensation. As a small business, these missing packages were a huge hit to me, having to replace over $1000 worth of product and I resent it with Australia Post which was far superior (which is saying something). Extremely dissatisfied with their service to business customers.

I have had packages for them sitting in the warehouse waiting to be shipped for over ten days at a time. And when you call customer support even during the daytime you get an automated message saying you have called out of hrs and get hung up on

Do not choose this option when purchasing from over seas!They use incompetent local companies once it reaches AU. My package, destined for a suburb in Brisbane, landed in Brisbane, Sent to Sydney, Then Melbourne, different location in Melbourne, back again.... suffice it to say, It is still traveling between these cities for over a month now! Had to change the destination 2 weeks ago and it still travelling at intervals! Worst experience ever!

The worsted experiences I had in my life in my entire business carrier. These people picked up my parcels. kept them at their warehouse for 3 weeks. my customers cancelled their orders. left me negative feedback and there is no response from DHL ecommerce customer service till now. the destination countries were not in restriction list. It was NZ!!. can someone call me and explain what happened to my parcels? AVOID AVOID AVOID they are nightmare. I will take them to court

Horrible customer service and poor service in general. Been using them for several years and have nothing by but problems with them.

Driver can't be bothered to deliver package to specified address. Lied about buzzing the intercom. I was working from home all day. Called customer service who actually defends the lie?? Saying my intercom must not be working?? Had my husband ring it just so they can hear that it is working just fine. Refused to re-deliver on the same day, despite the fact that their driver is only delivering packages around the area and the drop off point is not too far away. I can't pick up as I don't drive and need to actually work to get paid, unlike their customer service and drivers. This is not an isolated incident. Same situation has happened multiple times in the past. I've never, to date, got any package properly delivered to my apartment by DHL and I've bought a lot of online goods. Will double check the shipping company used by businesses from now on and will never buy from any company that uses DHL.

An Australian domestic shipment - lost the goods.As if that wasn't bad enough, rude & no service when I provided them with shipper's DHL tracking number, saying it was incorrect.It was not. Stuff happens but rude & disinterested when I tried to resolve. No stars would be more appropriate.Shipper replacing goods.

This company does not care for their business customers in the slightest. Over 50 parcels lost/undelivered, I had to refund thousands of dollars to customers plus they had the hide to charge me double the price in shipping costs due to 'emergency surcharges' throughout COVID even though the parcels we shipped with them are still yet to be delivered after 4 months of being stuck in transit. Avoid at all costs. I have reported them to Fair Trading. They are a horrible company, when I asked for a reduction in my bill to compensate for all the money and customers I had lost solely due to their service they threatened me saying if I don't pay my bills they will put a default against my ABN but the only reason I hadn't paid was because I had asked for the invoices to be looked at again and all the extra charges explained to me which they completely ignored my requests and simply kept threatening me. So many of their extra charges didn't add up and each person I finally managed to get a hold of just shifted the blame on to another person in their company stating things like 'their hopeless' about their own team members in different departments! So unprofessional. If you are a small business like we are please avoid DHL eCommerce, they do not care if they ruin your business. They just kept asking for money and completely failed to provide the overpriced service they charge me for. We made sure to switch shipping providers ASAP but unfortunately had already lost thousands of dollars due to DHL eCommerce that we were unable to recover.

Very helpfully staff always do the best they can to help. At times when I'm out and receive a sms stating that my parcel is arriving on the day I just call them back the consultants will get in touch with the driver and advise them of the time I will be home to accept the delivery. Helped me with lost packages as well.