Acacia Mower Centre

Absolutely great service and prices. Just bought a Stihl BG 56 blower and I was really impressed with the product and also the service I was given by the Acacia Mower Centre staff. I also took advantage of the Stihl deal to double the warranty if purchasing Stihl HP Ultra oil. I was left with the feeling that they would go the extra mile to get and keep a loyal customer.

Fantastic Staff. Very helpful and knowledge. Free oil and fuel fill with purchase of my new mower. Such a quiet, smooth and powerful mower. Just love it.

Worst customer service ever! We had a bad experience while product still under warranty , Not recommended to buy from. I wish I saw the previous reviews before we went to deal with them.

We went to get the mower to replace the belt and once finish the mechanic said the belt on the mower was the wrong belt. The last time it was replaced replaced here. I don't understand how it's the wrong belt when the business last touched it. When confronted the business denied that the mechanic said it was the wrong belt. If the mechanic said it was the old belt then I would have left it since I already paid. The frustration is that ur the expert of your field. and then when confronted to deny show how pathetic and dishonest this business is. Anyways last service here for me. response to your response: False statement stop trying to justify your actions anyways I will let your other negative reviews speak for itself. I was 100% adamant on what I heard and the advice given to me and clerk didn't do much but said I misheard. I am 100% sure on the advice given to me. As I said I wouldn't have went back to raise my concerns if I wasn't given the advice cause I already paid. Hence your response was invalid and wasn't resolve cause I wouldn't have posted this comment.

Good service. Well explained. Bought a zero turn. Great price! $1200 off recommend retail.

I dropped in to get some advise on a few items for a new business. I was given great info. Advise on whats what was very good. They have a good selection of pro and consumer grade but i believe can order in if needed.

Terrible service. I took my Masport mower in for a warranty claim as the wheels were broken and I was told a mechanic needs to look at it first, which is fine. I was not told at any time there would be a fee for this service. Two weeks later I get a text saying my warranty claim as been denied and the repairs have been made costing $192. I never asked for it to be repaired. I only asked if the broken wheels were covered under warranty.I think i should've been called to say my claim was denied and i should've been asked if i wanted the repairs done. Not just sent a text message saying i need to pay $192.I called and asked for the new wheels to be removed . When I went into collect my mower I was charged a $30 fee. When I questioned the fee the person at the counter got the manager and his customer service was terrible. It was not explained to me either why the claim was denied. When i asked the manager he said because the wheels had been rubbed up against an abrasive surface. I've only ever used it for mowing my lawn so an abrasive surface is my garden edge? Why wouldn't a warranty not cover that? I asked more questions and the manger was rude, not helpful and intimidating.Their communication is terrible. You need to call people before carrying out work they didn't ask for and explain what's going on.I've been going there for over 20 years and I'd never go there ever again, not because my claim was denied but because of the terrible service.I highly recommend anyone else who wants good customer service to not go there either. I'm sure Masport Australia wouldn't be happy either with their after sales service.

terrible service. no idea what they are doing .the worst part is telling you they have fixed something only to get the item home and find it wont even start .avoid go elswhere.

Good service and a really good deal on chainsaw going back for further purchase in future

If you need any gardening power equipment, I highly recommend going to this shop. The service is excellent, their technical knowledge is outstanding and they're just very friendly. We bought a petrol brush cutter and it is everything they said it would be. Easy to start... even for me....and easy to use. Thank you!!!