Flight Centre Airport West

I purchased tickets through Ally and requested on several occasions via email for her to update details of the flights to earn emirates miles and it’s been over 5 months and she still hasn’t replied! This isnt the first time either I’ve contacted her regarding other things and was so hard to get a response, I had to call someone from the team and they helped me and also made her respond! She has had poor service from the beginning and doesn’t care about the customers needs. Won’t ever go here again and yes happy to be contacted by management

Great experience Monika, took the time to make herself available at odd hours to help secure my flight. Much appreciated! She was very helpful and so professional, she went all further and beyond and helped with choosing the most suitable flight and also as I was travelling with my mother she assisted me with choosing suitable seats patiently, not only that she followed up by emailing me all required documentation.If you are looking for a smooth, easy and professional customer service experience, I highly recommend you make an appointment with Monika.

Don't bother going refused to give me any details regarding trip italy none in store said I needed an appointment couldn't give me one for over a week

Walked in, stood for a while and a lady looked up with a cats bum look on her face. No greeting a hello would of been polite, not even can I help youService was below average.So glad she couldn't help.Seemed like too much of an effort.Took my business to Flight Centre Essendon, even though they were extremely busy unlike Airport West. All my questions got answered and they got all my business.

I would like to acknowledge the expertise, patience and efforts of Claire and Yaz. After visiting many centres I was extremely grateful to have come across Claire and later, Yaz who are well travelled and have a great understanding of their work as travel experts. I am so grateful for Claire's support in organising my parents holiday and her willingness to support me in my own planning endeavours - going above and beyond to ensure we feel comfortable with our upcoming travels. A big thank you to Yaz also, for his positive energy and willingness to help and offer great suggestions as well. I truly recommend their services!

Disgusting customer service today.It’s been 4 weeks since we got in contact with Flight Centre Airport West regarding our refund and no response back, no reply ,nothing.Called today for a update and was pretty much brushed off by one of the rudest staff member.It’s funny how staff are always nice when you are making a booking but when it comes to refunds or a issue there not interested.

Incredibly helpful. Christopher got us what we needed at a great price and fast. All our upcoming travel needs will be through flight centre thanks to this venue. Highly recommended.

Yaz at Flight Centre Airport West is my go to person for every trip I've been on for the last 5 years. The whole team work together so well to always find us the best deals, and Yaz is so patient with my every question and request. He helped me organise the solo Europe trip where I met my partner for the first time, and helped me change my flights last minute to stay with him as a big romantic gesture. We've since flown to and from the UK together many times, always with the help of Yaz, and now he's helping us return with our 1 year old in tow. Thanks so much Flight Centre Airport West!

Today we experienced the worst customer service ever possible.We booked an appointment four days before, to learn the agent won't meet with us, when we arrived for our appointment.He said he was too busy for us, yet he hadn't given us a simple phone call or text before to save us the trip in to see hin.Our reason for the meeting was to clarify the travel arrangements to Japan that we had booked and paid for several months earlier with the same person.We needed clarification the entry requirements for Japan regarding our Visa application.However the agent told us he was too busy to meet with us.He then became aggressive and rude to us.Then he even said we had booked illegal tickets as Japan wasn't open when we made the booking.This was beyond normal behaviour as he was the person that sold as the tickets.We left flight Centre office dumbfounded as what just happened.Based on our experience today, we decided to cancel all our bookings with Flight Centre as we could never trust the agent again or rely on them for travel support should we become stranded overseas on our holiday.COVID19 has become the perfect excuse for poor service.The rude and aggressive behaviour was embarrassing to us and everyone else in the shop.This isn't my first ever review, however it is my first ever bad review.Think twice before booking your holiday with this office.

Too busy to want to help even with an appointment. Was questioned why I wanted to go to a certain country when I could go to another and get the 'same experience' apparently. Also was told that people don't do more than 1 country at once. Felt it was a very passive conversation. My trip was put in the too hard" basket and never was followed up on