Shell Coles Express Waterloo

Justin the night shift worker is by far one of the worst customer service assistants I have ever dealt with!! Numerous times my mates and I have walked in and asked for Dunhill Fine Cut Navy ciggies and every other assistant has given them to us. He refuses to look at his machine and provide us with the ciggies and we had an encounter several nights ago where he stated that this servo hasn't stocked them for 6 years" The funny thing is the very next day we purchased the ciggies and someone else served us and they were available. We have video evidence of both nights where he refused to sell us the ciggies and of the next day when someone else sold them to us. We will be making a complaint to head office of the disgusting service we received where he turned around and asked my mate "are you deaf!?" he's an absolute pig who has made racist remarks about his colleagues to me in the past. I will be taking this further and have spoken to management numerous times!!"

One young staff there was very rude. He kept upselling products we didn’t want (like we don’t eat chocolates) and got offended when we said no.Afterwards, he deliberately not crediting me the 4c discount voucher for his ego boost.There are many other cheaper and friendlier stations around. Go elsewhere.

I came once and felt unwelcome here, the staff seems not willing to work there, the station is dirty, the vacuum most of the time not working, either is full, or just make a noisy but didn't do the job. The car wash is expensive and didn't wash the car. This station just does not care about customers. Thanked God, there is Bp station just around the corner on Cleveland St. Avoid this place

Whoopie!!! Just another Shell Express petrol station. You can buy drinks, sandwiches, smokes, etc.Big deal !!!So what?If you need petrol or a packet of ciggies, who cares about the business rating.

When I went to pay at cash register, That guy was busy talking on phone, I slowly told him I need a bag he scanned the bag and left on the counterHe DIN’T even bother to put the stuff in the bag.I got so angry I couldn’t say anything I took the my stuff and left the bag their only for which I paid.He was so busy on phone to put the customers stuff in bag.

Purchased 2 car wash for $30. Went back for my second car wash but service was out of order, twice. What a waste of time driving there. Went back for a 3rd time, waited 30 minutes in the queue and ticket was 'not valid'. Had to go in and get another ticket. Total waste of time, hassle and unnecessary stress for $15. Will wash my car at home from now on. Sad.

This one is just for the people who need candy at 2AM. Actually a huge assortment for a service station. Friendly staff.FYI, The Hungry Jacks with the big “open 24 hours” sign is not open 24 hours. No onion rings for you at 2AM on a Tuesday sorry.

Frequent this servo many times in a week for car wash and a snack from HJ. Car wash ticket was returning 'invalid code error' which means I used it already or it was an error on their end. I was certain I used it already but I thought the guy behind the counter would never believe me. One employee in particular has always been pleasant - he's an older man whose always jovial and willing to help. He replaced my ticket instantly and was happy to do so. This employee is the is the epitome of good customer service. I encountered him many times before this too and every single time a happy camper.

I used to like coming here for the carwash but in the last few months the machine doesn’t always work, when the machine does work the purchased code doesn’t always work. I had to leave my car in front of the machine and rush into the shop to get a new code. The person behind the counter always assumed the worst in customers, not trusting the code never been used, not being helpful and worsening the whole experience being there. Well, fix your machine and code reader so you don’t keep losing customers.

Every Shell Coles Express I've been to only charge 1 dollar atm fee, how come yours is 2.85?I wouldn't complain if the service and store were up to scratch.