The North Face Birkenhead Point

Didn’t understand why some ppl commented about salesman’s attitude ... I found them very warm hearted and patient.... and genuine ...I’m happy last time even I saw those comment still went to get jacket and bag for NZ trip..now happily back ~ though there is a small thing I need to go to shop again, but it’s none of salesman’s fault, pretty much the factory ~I have to say, North face quality is really good~

I have purchased some hiking shoes, rain jacket and gloves and I absolutely love them. The quality is great and all items very comfortable. Happy to enjoy all the deals in the store.The staff was very helpful and friendly. They give good recommendations for each item.I highly recommend going and finding great items at a reasonable price.

Very less stock , came here looking for a down jacket, but not enough sizes in stock. And the staff doesn’t bother either - they are chatting between each other and they don’t care that there are lot of customers inside looking for items

Friendly staff and good serviceEspecially Darrell who is one of the staff there, he was super nice and helpful. And there are some variety clothes bags and shoes as well! I got nice fur vest.If you have any questions, you can ask him.Recommended.

I buy a jacket and a pair of shoes, but the insole has different thicknesses. The next day, I asked for change, but their long-haired male manager said there was no problem with the shoes. I asked him to try to put on his shoes. The feeling will be obvious. But he refused and refused to give change the shoes. So lucky . Have a lot of shops company to making shoes and jacket. I will never buy anything from north face. never ever.

Maxine was fantastic knew what I needed and was efficient and friendly a great shopping experience

My wife bought $99 top amongst other things from NF Birkenhead. Tag that is normally attached just by the safety pin was in the bag, not attached, important detail as we found out later. When trying it on at home before the trip she discovered couple of holes along the seam line. Holes looked like they were machine-made with strait lines. While at Birkenhead store staff assured her that if any size changes/returns are required any NF shop will do them for her. We visited Chatswood NF store and they refused to do anything because tag was not attached (no safety pin) and they did not sell it to her. Her appeal that she was sold a faulty expensive garment and now told to go away was met with “it is our policy” robotic answer. Talking to Birkenhead NF manager Chris over the phone was met with the same indifference: “come to my store and *maybe* I will allow a replacement upon inspection”. The fact that it was his employee that dropped the tag in the bag, did not make notes on the receipt, misinformed the customer and sold a faulty garment meant nothing to him. Very unpleasant experience.

I had a really bad shopping experience here today. I was looking to buy a couple of things from my little love brand North Face but was really turned fown by the staff they were not only unattive and board but do blunt that I only bought what I needed urgently and decided to purchase everything else online.

I recently purchased a rain jacket for my wife and the items were great quality. Darrell was very helpful in organising the merchandise transfer to the store and calling us to let us know when it had arrived. Definitely recommend this store!