Games World

Humiliated. Staff are rude and we will not return.Decided to go Boxing Day shopping, we wanted some trading cards and thought of this store to visit first rather than getting them from a larger brand. We go to pay for our items with a $100 note which we had been given for Christmas. The woman checked to see if it was real, scrunching it, scratching on it, trying to rip it and then when it had passed all those tests she said it was smudging. With a smug “sorry we can’t accept that, sorry about that”, we decided not to make the purchase as we couldn’t get mobile reception in their store and didn’t want to feel embarrassed yet again in front of everyone else in line if that payment method didn’t work. We immediately got confirmation that our Christmas bank notes were from the bank directly for our present and purchased our trading cards elsewhere where our notes were also tested and accepted. Never coming back, we’ve supported this store for so long - not anymore with staff like that.

Horrible experience. Tried to return unopened items (that were un-required gifts), sadly no. Credit or exchange only… sales lady quick to show me that “No refunds” is highlighted on the docket. With no choice, I Shopped for an alternative item.Found a product marked as $25 that scanned as $30 at front counter. Manager stated that this is the price even though the ticket clearly showed $25. She made no attempt to honor pricing. Stated it was an error and she could charge whatever price she wanted. She then said that if multiples of the same product were marked at the same price, she would match it. Unfortunately, it was the last unit in store. Felt victimized as I honestly felt like she was accusing me of changing price tickets. I also felt embarrassed arguing over $5 in front of my family and other customers but the principle of this ordeal made me a little more determined than I probably should have been.Made no attempt to match online pricing either. Would not budge on “store policy”. To add to insult, the item I returned (approx $25) was then re-priced to sell about $10 higher than what I initially paid for.Just felt her behavior and customer service was extremely poor for the sake of a measly $5. I could understand if the value was ridiculously different, but seriously.Not one to normally give negative feedback but this salespersons customer service needs to be fine tuned. Who knows maybe she was just having a bad day and I was just the wrong person at the wrong time…

If I could give a rating in the negative I would. Worse customer service ever. Are you even interested in meeting any kind of service standard at all? When a customer wants to view collectable items it's a good idea to let them see the items. Not piss and moan stating that the customer can't go behind the counter to see them, that's a given. Next time move your lazy butt and show the items to the customer. This sort of attitude makes online shopping the better option

Would not recommend doing a lay-bys with these guys. We’ve had two kids recently diagnosed with the C word. Went to cancel our lay-by we had, expecting to lose a small portion of our payment. To only be told that we will loose everything we have paid. Rude customer service

Poor experience. Lady grabbed the wrong version of the game and we didn't realise until opening the box. Was told that it was our fault and due to the 'current situation of the world' we couldn't get a refund. After opening the box and deciding that it was in perfect condition she swapped for the right one. Even after accusing me. I guess I'm happy that I now have the version I originally asked for, but I won't be returning.

We were in store yesterday looking at a chess set and got served by Diane who went above and beyond to assist us. Not only was Diane very friendly, she rang around to other stores to see if they had the set we were interested in and offered some excellent advice. Very impressed! Thank you Diane.

Reasonable for jigsaws and basic model kits but if you want decent big" model you are better off going elsewhere. Range of model paint is ok."

Always a positive experience here. Lovely kind staff who know their products and have a wide range of model kits to suit any age.

I walked in to the store today 23Nov around 1pm excited to see the changes as it has relocated within fountain gate. Rather than a hello the woman at counter said abruptly have you signed in" I apologised showed my certificate and continued to walk in. I then saw another worker on the floor out towards the back of the store who asked me if I needed help I said I was happy to look around she then preceeded asking me whether I had been vaccinated in a condescending tone. I SAID "YES" I mean how else would I be let in to the store and walked all the way through otherwise. I'm ready and prepared for more of this kind of attitude and you better believe I'm going to be leaving some reviews aswell."

Nice experience but they don't know how to place chess pieces, (the queen should always go on the same colour as it's self)