STRAND Glen Waverley

The staff is unprofessional, unfriendly, and rude. I walked in trying to repair a suitcase purchased 4years ago, she immediately said “I can’t help you“ after hearing my first sentence. I then insisted the suitcase is under warranty and showed original receipt, then she grudgingly agreed to help.Although the suitcase is sent to repair in the end. But reasonable requests like this should not require an argument with staffs to be fulfilled.

I went to Strandbags at Glen Waverley to return a handbag that I bought for my sister which she didn't like and I was served by Naomi. She was unfriendly, unprofessional and downright rude. She is not suitable for a customer service position at all.First question she asked was 'where do you liveWhere I live was irrevant for her to process my return. I bought the bag at Knox but I work in the Glen area

Shop Beautiful & clean but the 2 Staff ladies too busy gasbagging to give customer service so walked out.

I have only ever shopped at Strandbags at the Glen, for proximity and supporting local. Since June 2022 there's been a change of staff who is unfriendly, terse, disgruntled, will only serve after her lengthy chats with non customers outside of the store, clearly not happy working. I have certainly not enjoyed my interactions with this staff member try as I might to be civil and courteous.Importantly, the lifetime warranty on the Guess range did not bring in the benefits as promise don purchase. In August 2022 I bought a complete Guess range with lifetime warrant. After my September 2022 travel, the hand luggage had a tear in the lining. In October 2022 I took the bag to the same staff member. Outright blame, accusations and judgements were my first experience from this staff member. at my insistence, it shifted to 'faulty item'. It was replaced by one that did not match my existing range. I opted for the replacement. When I asked if I could purchase the returned item (as it complimented my range), it was refused as supposedly not being the policy of Strandbags.Once done, I provided feedback to the staff member who said that I could add my review which i now have!Would I shop at Strandbags The Glen again? Never! I have Knox and Waverley Park as the next closest.Rita, Wheelers Hill

Great range

Nice bags

My elderly mother went in here and was extremely distressed by her treatment simply because they were trying to push a sale and she said no!! Disgusting!!

Worst customer service

Very helpful staff. Good range of bags and luggage bags.