Lovelight

We are very happy with the blinds and sheer curtains in our new home. They are very high quality and look fantastic. My only criticism is that we did not receive any updates on the installation without asking. It would have been nice to have been sent a courtesy email with updates on progress. Thanks!

They did our new house blinds and it’s very good quality blinds.

Really happy with our blinds and curtains. Good experience overall with customer service, excellent product and despite the current pandemic - things arrived fairly on time.We have the Hunter Douglas Blackout blinds in Midnight Smudge (inside)/ White (outside) and Zepel Allusion SIlver curtains.Pia gave good advice on what options I had. Thanks!

Poor response to email, couldn't be bothered even providing a quote!Will be taking our business elsewhere, do not recommend this company.

worst blind installation. misaligned blinds and incorrectly made plantation shutters. no ability to contact them after install and only excuses given

Do not recommend. $7000+ in blinds and sheers purchased to have the below issues which are extremely unprofessional and have been very costly and frustrating. Very disappointed and cannot recommend.Issues so far - since ordering and paying in August 2022. It’s now December 2022:1. Blind and sheers installed in the incorrect position (installed in a new build before settlement so I was not there to prevent this).2. The incorrect installation caused me to have to spend more money to order new items for the area I originally wanted but didn’t get due to the installation error.3. Of the other 8 blinds installed, 3 blinds have had faults - manufacture faults likely from perhaps a bad batch of blockout blind fabric. Blinds were installed and not checked so I had to report holes in the blinds, reorder, wait and reinstall.4. Fast forward to the installation of the additional blind I had to pay for and order, and the blind does not fit. So after waiting approximately 6 weeks for the items I originally ordered, and I still don’t have what I ordered due to a measurement error.5. One blind that was replaced due to being damaged, after being installed today doesn’t fit. So despite having the measurements from the damaged blind, I’ve now got a replacement blind that doesn’t fit - it hits the skirting boards and won’t close to the floor or blockout.6. Not to mention a blind installer arrives to install the replacement and new blinds (floor to ceiling windows) without a ladder and we need to provide a ladder….Don’t waste your time.

Our motorised blind is out of alignment after only 12 months of lightly use. Lovelight customer service manager blindly deflects this poor installation problem to a ‘wear and tear’!Whether Lovelight has no ‘love’ for its customers or Lovelight supplies poor quality products, our experience with the company is undoubtedly felt unprofessional and unloved!So definitely won’t go back to Lovelight for any future services and also definitely will NOT recommend this company to any architects, builders and friends who we know or work with.

Our developer picked Lovelight for us and i'm so glad they did! Pia was amazing to deal with, I had no idea what i wanted or colours or anything as we brought off the plan but she was great! We ended up getting the remote control blinds in two of the rooms then once i moved in i reached out and arranged for a 3rd remote and they came out and installed it..Communication was great, install was great, product is great!

I Just moved in to my brand new house yesterday to discover all my roller blinds that has been installed from Lovelight have gaps big enough on both sides for neighbours to see in. So disappointed.

Well I can honestly say that after an initial issue with delayed installation etc, Jason and his team have restored faith in customer service and turned my whole thinking around. Seems the issue/s lay with 8Homes my builder and not Lovelight. Seems these build companies like to place the blame of faults, build mismanagement and staff ineptness unfairly on their suppliers. I seriously could not fault the after sales service and rectification of my builders inabilities from Lovelight. I love my blinds and drapes and really wish they weren’t trade only as I would definitely use them again in our new build due for completion at the end of the year. Thanks again Jason and your team